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Zscaler is looking for a Director, Customer Success - Central to join our Customer Success team, reporting to the Leader, Customer Success AMS. In this role, you will be responsible for providing input to the organization's strategic programs and leading these with the team. You will establish operational goals and work plans, delegate assignments to team members, and guide behavior to motivate and support the existing Customer Success Managers (CSM) and Technical Account Managers (TAM) team. Your responsibilities will also include coaching, mentoring, and contributing to customer pursuits, developing the team through trainings and certifications, collaborating with teams in Support, Engineering, Ops, and Sales, and increasing adoption and deployment strategies to meet customer requirements.
