Director Customer Success Business Operations (Informatica)

Salesforce•San Francisco, CA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As the Director of Business Operations, you will serve as the strategic engine for the Informatica Customer Success EVP, orchestrating an ecosystem. You will sit at the intersection of strategy and execution, ensuring our leadership team moves with the speed and precision required in the Agentic Era. Your mission is threefold: Maximize the EVP’s impact, Operationalize our global customer strategy, and Synchronize cross-functional execution across the Salesforce landscape.

Requirements

5+ years of high-level strategy & operations or consulting experience within a global SaaS environment.
Proven ability to drive the Salesforce V2MOM method or similar goal-setting frameworks to achieve measurable results.
Exceptional relationship-building skills. You can navigate a matrixed organization and influence leaders without needing formal authority.
You can distill complex business challenges into clear, executive-ready briefings and presentations.
Comfort operating in a fast-paced, "get things done" culture where priorities can shift alongside AI innovation.

Responsibilities

Strategic Orchestration: Architect and manage the business’s V2MOM (Vision, Values, Methods, Obstacles, and Measures). You will track progress, hold stakeholders accountable, and ensure high-level goals translate into daily action.
Performance & Retention Operations: Drive the "deep inspection" of critical business health metrics, with a primary focus on meeting annual attrition targets. You will support the planning cycles and intervention strategies required to ensure the organization hits its scorecard benchmarks and maintains a high-performance culture.
Executive Leverage: Partner with the EVP to prioritize high-value engagements. You will lead briefing cycles, design presentation narratives, and ensure the EVP is positioned for success in every internal and external interaction.
Operational Rhythm: Design and maintain the "heartbeat" of the organization. This includes overseeing QBRs, Company Kick-off engagement (CKO), and leadership summits, ensuring these forums focus on the right strategic levers.
High-Stakes Engagement: Oversee global customer interactions and executive escalations. You will define measurable outcomes for customer meetings to ensure every touchpoint drives long-term value.
Business Intelligence & Flow: Act as a bridge between the EVP and the broader team. You will manage the budget, triage information flow, and represent the EVP in key meetings to accelerate decision-making.