Director, Customer Strategy & Execution

Vertex Pharmaceuticals•Boston, MA

11h

About The Position

Vertex is seeking an experienced commercial leader to implement field sales and non-personal promotion tactics in support of the North America Commercial (NAC) business. The Customer Strategy & Execution Lead (CSEL) will partner with North America commercial organization to implement the go-to-market (GTM) strategy and deliver customer solutions that meet the business needs. This role will lead a team of Associate Directors, Customer Strategy & Execution Leads and will work directly with the BU stakeholders, Field Operations Leads, Digital Operations Leads, Customer Data Management, and technical stakeholders to optimize HCP customer experience. This role reports to the Executive Director, North America Commercial Operations & Insight Analytics.

Requirements

10-12 years’ experience working in delivering customer-facing programs with at least 8-10 years of industry experience
Experience in commercial launch readiness, supporting launch planning across multiple systems including CRM, Digital Customer Engagement, Reporting & Analytics, and Digital Marketing, etc.
Able to translate broad business strategies and functional priorities into effective operational goals and objectives; able to actively participate in strategic planning for the function
Results oriented leader with a proven track record of on-time project delivery for large, cross-functional, and complex projects with stakeholders
Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences
Exceptional analytical, quantitative, problem-solving, and prioritization skills, including the development of business cases/ value propositions
Substantial program/ project management, demand management, resource management and system life cycle expertise
Bachelor's degree required

Nice To Haves

Advanced degree preferred

Responsibilities

Lead a team of 3-4 Associate Directors, Customer Strategy & Execution Leads, each with specific business unit (BU) alignments
In addition to leading the team, this role will have responsibility for the Cystic Fibrosis BU. In that capacity, partner with key business leaders to understand business strategy and translate to prioritized commercial operations needs to enable all customer-facing engagements
Build and strengthen relationships with key leaders (heads of BU, Marketing, Field) - become a trusted partner and have an ongoing, significant impact towards meeting / exceeding strategic business goals
Define and lead portfolio of projects of field enablement and marketing campaigns, ensuring quality and timeliness of delivery while remaining within allocated budget limits
Co-develop HCP and patient customer journey maps across Field Operations and Digital Operations
Conduct periodic after-action reviews to identify gaps and forward-looking opportunities in evolving technologies and potential business process improvements in pursuit of driving efficiencies and exceeding business goals
Budget management / accountability- plan and manage financial resources for field enablement, field customer-facing activities, non-personal promotion
Create and manage an integrated brand engagement playbook that enables cross-functional teams to have a singular source for key strategic and executional insights and plans (targeting, approved messages, engagement planning)
Lead quarterly business planning sessions and document outcomes to ensure alignment across BU leaders on key upcoming priorities to prioritize work for key cross-functional enablement teams (e.g., DTE, DSS)
Active participation in recurring BU Leadership Team Meetings to provide strategic recommendations to drive brand growth and proactively identify any risks or dependencies related to field and marketing engagement