Director, Customer Solution Engineering at VC-backed AI platform for marketers
About The Position
Lead the charge as Director, Customer Solution Engineering, building and scaling a 10-person team that owns the entire technical customer journey. From pre-sales architecture and PoCs to implementation and expansion, you'll drive faster time-to-value and higher customer satisfaction. This player-coach role demands a builder's mindset to leverage AI and shape the future of customer success. Why this role is remarkable: Lead the creation and scaling of a foundational Solutions Engineering team in a high-growth environment. Join a well-funded AI platform backed by top-tier VCs, poised to redefine marketing with AI. Drive significant impact on customer success, product strategy, and operational efficiency through AI-driven automation.
Requirements
- 8+ years in customer-facing technical roles (SE, PS) with 2+ years of people management experience.
- Strong engineering background and deep fluency with modern AI tooling, including prompt engineering and RAG.
- Proven track record of building or scaling Solutions/Services teams at high-growth AI or SaaS companies.
Responsibilities
- Architect and own the end-to-end technical customer journey, ensuring seamless value realization.
- Recruit, mentor, and lead a global team of high-caliber Solution/Forward-Deployed Engineers.
- Implement AI-powered automation and standardized playbooks to accelerate time-to-value and improve customer outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
