Director Customer Service

GEODIS Career • Keasbey, NJ

1d

About The Position

Director of Customer Service The Director of Customer Service is responsible for overseeing the customer service department and ensuring the delivery of high-quality service to customers. This role involves developing and implementing customer service policies, managing the customer service team, and driving initiatives to enhance customer satisfaction and loyalty. The Director of Customer Service collaborates with other departments to align customer service strategies with overall business goals. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Requirements

• Minimum 7 years related experience; or an equivalent combination of education and experience
• Previous experience in a leadership or management position
• Experience in building and leading high-performing team

Responsibilities

• Develop and implement customer service policies, procedures, and standards to ensure consistent and high-quality service delivery
• Lead, manage, and mentor the customer service team, including hiring, training, performance evaluation, and professional development
• Monitor and analyze customer service performance metrics to identify areas for improvement and implement corrective actions
• Collaborate with other departments, such as sales, marketing, and product development, to address customer feedback and align service strategies with business objectives
• Handle escalated customer issues and complaints, ensuring timely and effective resolution to maintain customer satisfaction and loyalty
• Supports GEODIS’ programs for Safety, Health, Environment, Qualit, Ethics, Compliance, CSR and Sustainability
• Other duties as required and assigned

Benefits

• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Access wages early with the Rain financial wellness app
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed