Director, Customer Relationship Mgmt. - Finance
About The Position
Job Title: Director, Customer Relationship Management, Finance About Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Position Overview: The Director of Customer Relationship Management (CRM) will serve as a key advisor to GBSC Management supporting Finance, serving as a consultant on leading practices related to stakeholder engagement and change management. A key focus of the role will include leading strategic change management initiatives to ensure smooth adoption of key programs across Finance. This role is responsible for developing and executing change management strategies, managing stakeholder engagement, and driving strategic dialogues to align priorities. The Director will also oversee communications and partner with enabling functions to ensure visibility and consistency of messaging across Finance divisions.
Requirements
- Bachelor’s degree in Business, Communications, or related field; Master’s preferred.
- 10+ years of experience in change management, communications, or CRM leadership.
- Proven ability to lead strategic initiatives and manage high impact teams.
- Strong communication, stakeholder management, and leadership skills.
Responsibilities
- Stakeholder Engagement: Facilitate strategic dialogues, manage expectations, and build strong relationships across Finance.
- Change Strategy: Develop and execute change management plans to support adoption of initiatives.
- Communications Leadership: Deliver clear, consistent messaging to ensure alignment and visibility of initiatives.
- Strategic Planning: Translate functional vision into actionable strategies, tools, and methodologies.
- Performance Tracking: Monitor program impact, adherence to timelines and budgets, and customer satisfaction.
- Team Leadership: Supervise and coach a team of leaders and consultants, either through direct leadership or matrixed responsibilities; ensuring compliance with goal-setting and performance appraisal processes.
- Talent Development: Identify and develop top talent within the team.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
