Director Customer Relationship Management (CRM)
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About The Position
The Director, Customer Relationship Management (CRM) is responsible for strategic and tactical planning, and delivery and operation of IT systems that enable and support the business objectives of the university including enrollment, admissions, coaching and advising, and the student experience. This is a strategic and highly impactful role, helping the organization use technology to increase response to the mission. The role is responsible for building strong partnerships with business leaders, developing a deep understanding of the university and technology needs, and working closely with university leaders to develop technology plans and roadmaps, and to deliver and operate solutions that meet university objectives. This role leads a combination of managed services vendors, internal IT teams, and consulting vendors to deliver programs in this area. This role collaborates with IT leaders and organizations to deliver integrated solutions that are cost-effective to operate and maintain, and that adhere to IT standards, policies, and processes.
