Director, Customer Program Manager

Cisco•San Jose, CA

15d

About The Position

Cisco Silicon One is the center of Cisco’s ASIC design and is driving the development of next-generation network devices for the AI/ML era. Our outstanding team works in a startup atmosphere within a stable and leading corporate environment, and our design center hosts all silicon Hardware and Software development fields under one roof. Your Impact Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role. Clearly and intelligently communicate issue status to the customer and internal (including executive) teams Work closely with engineering, product management, and sales teams to resolve technical issues, set correct expectations and keep the scope of the projects on track to successful execution Effectively organize and lead complex technical engineering-to-engineering discussions Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate Regularly communicate program status and key issues to management Develop a close working relationship with customer development teams and use creativity to find solutions to their issues

Requirements

BS/MS Engineering or Computer Science (or equivalent experience)
8+ years in a high-tech electronics industry with a focus on program/project management
Experience and therefore deep customer savvy born of running significant and complex HW & software engagement programs, especially with strategic customers with large datacenter deployments
Supreme leadership skills across broad and diverse functional teams
Excellent problem-solving, negotiation and organizational skills.
Strong technical background and experience working with customers in a cloud development/deployment and/or OEM environment
Experience leading global projects

Nice To Haves

10 years of experience managing cross-functional team projects.
Strong technical savvy, including System, HW and SW qualification and deployment on AI infrastructure in a datacenter Or Cloud
Understanding of complex relationship between the organization and its environment, identifies connections, adopts different perspectives and responds to changing circumstances in a strategic way.
Ability to be comfortable with changing specifications or standards, and work through ambiguity.
Ability to collaborate across organizational boundaries, imports and exports talent and ideas to achieve a broader organizational goal.
Excellent written and verbal communication skills that drive executional impact at scale.

Responsibilities

Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch
Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment
Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease.
Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
Work closely with engineering, product management, and sales teams to resolve technical issues, set correct expectations and keep the scope of the projects on track to successful execution
Effectively organize and lead complex technical engineering-to-engineering discussions
Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
Regularly communicate program status and key issues to management
Develop a close working relationship with customer development teams and use creativity to find solutions to their issues