Director, Customer Partner Healthcare Payor

Kyndryl • New York, NY

3d

About The Position

Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. But this position is about more than just maintaining the status quo. As a Customer Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive. You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer. Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights. You're not just an expert in our industry—you're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market. As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation. If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management – then we can't wait to meet you. Join our team and let's make remarkable things happen together.

Requirements

• Minimum of 5+ years experience running account P&L and managing sales process end-to-end
• Healthcare payor experience
• Application modernization experience
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
• Ability to lead with a consultative approach, identify and create demand across all Kyndryl capabilities, and articulate business value to customers
• Ability to operate in a fast-paced, flat organizational culture; embrace ambiguity and drive proactive outcomes

Nice To Haves

• Bachelor's degree or Master’s degree
• Sales experience in technical solutions

Responsibilities

• Revolutionize relationship management
• Drive account growth
• Boost profitability
• Create, maintain, and develop deep customer connections
• Bring the very best of Kyndryl to the table
• Build trusted relationships with top-level executives
• Drive proactive account growth
• Focus on selling new offerings
• Minimize erosion in renewals
• Develop and execute cutting-edge account strategies
• Identify and qualify new opportunities
• Build relationships with key decision-makers
• Deliver tailor-made solutions that cater to the unique needs of each customer
• Work closely with other sales team members to ensure a seamless account management process
• Execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond
• Lead one or more Portfolio or Strategic accounts
• Be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities
• Build a strong go-to-market pipeline with our partners
• Pursue and conquer new deals
• Provide innovative solutions that position Kyndryl as a leader in the market
• Take charge of customer satisfaction
• Ensure account compliance and maintain a stellar reputation

Benefits

• comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off
• employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees