Director Customer Logistics

Ryder Supply Chain Solutions•Miami, FL

About The Position

The Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers at the assigned account.

Requirements

Excellent problem solving skills
Excellent oral and written communication skills with demonstrated leadership capabilities
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Ability to inspire and develop others
Ability to create and develop an inclusive and engaged work environment
Ability to effectively oversee management of Profit and Loss statements using data sets
Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience
Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc.
Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills
Six (6) years or more managing, leading and developing direct reports
Six (6) years or more managing large multi-level teams
Five (5) years or more P&L responsibility including forecasting and managing financial targets
Four (4) years or more managing customer KPIs
Four (4) years or more managing customer relationship and interaction

Nice To Haves

Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred

Responsibilities

Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation.
Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
Forecast, plan, manage and ensure assigned accounts meet defined financial targets.
Develop and implement mitigation plans as necessary.
Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs).
Implement mitigation plans if necessary.
Lead account(s) during peak seasons, special projects, and implementations.
Identify expansion opportunities with current customer(s).
May participate in business development and start up activities for new customers.
Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement
Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts
Performs other duties as assigned.