The Director, Customer Experience (CX) Science will be dedicated to solving customer challenges with a strong quantitative nature. This role works closely with the entire CX team to conduct state-of-the-art hands-on quantitative and qualitative analysis across the spectrum of marketing functions. This role requires a dynamic leader with a strong background in data analytics, measurement frameworks, and CX strategy. You will spearhead efforts to develop and implement metrics and research that provide actionable insights, enabling the organization to improve patient outcomes, healthcare provider (HCP) experiences, and overall brand loyalty. This is a significant role in the organization due to its complexity, requiring deep expertise to navigate dynamic challenges and manage a variety of priorities as well as establishing a strong partnership with Data & Analytics to create strong analytics capabilities and tools.