Metropolis Technologies-posted 10 months ago
$150,000 - $180,000/Yr
Full-time • Senior
Hybrid • Nashville, TN
Publishing Industries
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The Director, Customer Experience (CX) Operations is responsible for leading and optimizing customer experience (CX) strategies, ensuring seamless service delivery, and driving operational efficiencies. This role oversees support operations, AI-driven automation, and omnichannel customer engagement while aligning CX initiatives with business objectives. The ideal candidate is a data-driven leader who can scale operations, enhance digital support capabilities, and improve overall customer satisfaction.
