Director, Customer Engagement Center (Remote)
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About The Position
This is a remote role that may only be hired in the following locations: NC, SC, TX, or FL. Access to a major airport is required due to the travel required in this position. The Director leads and manages Customer Engagement Center (CEC) associates across multiple call center sites. Oversees a team of associates, managers and directors who provide telephone and chat support to Bank clients. Develops strategies that ensure responsive, comprehensive service. Partners on initiatives that foster talent and improve the overall client experience. Analyzes data and performance metrics to identify opportunities for improvement. Drives changes to processes or policies that enhance operational efficiencies, associate performance, and service capabilities.
