Director, Customer Digital Products

Merck KGaA Darmstadt Germany • Burlington, MA

118d • $186,200 - $303,100 • Remote

About The Position

Join MilliporeSigma as a visionary leader in our Customer Digital Products (CDP) function, where your digital fluency and customer-centric mindset will drive innovation and growth. In this exciting role, you will shape the strategy and experience for cutting-edge tools like Emprove, Emerge, and AR/VR. By applying a marketing-led approach to digital strategy, you will create scalable, high-impact solutions that enhance our Process Solutions. Collaborate with product owners and cross-functional teams to accelerate growth and adoption, making a tangible impact on our customers' experiences.

Requirements

• Bachelor's degree in business, marketing, computer science, digital media, or a related field.
• 7+ years of experience in digital product management, customer experience, or digital platform leadership.
• Demonstrated success leading digital products from strategy through adoption at scale.

Nice To Haves

• Master's degree in a relevant field.
• 10+ years of progressive experience with a strong track record of driving digital product outcomes at scale.
• Experience in B2B or regulated industries.
• Background in agile development, UX design principles, and platform integration.
• Strong influencing and change leadership skills in matrixed, cross-functional environments.

Responsibilities

• Craft a forward-thinking strategy and business plan for Customer Digital Products (CDP) that aligns with customer needs and drives business growth.
• Develop annual priorities and integrated marketing plans that boost awareness, engagement, and adoption of our digital products.
• Support product owners in roadmap development, ensuring seamless cross-functional execution and ongoing optimization.
• Champion a test-and-learn culture that encourages experimentation and continuous improvement.
• Lead a dynamic team of digital product owners, fostering a culture of ownership, agility, and results-oriented performance.
• Establish robust product management practices and scalable processes that enable rapid execution and innovation.
• Create a culture grounded in customer focus, curiosity, and bold thinking.
• Serve as a vital link between Marketing, Franchise, Commercial, IT, and R&D to ensure cohesive architecture, priorities, and product vision.
• Collaborate with the Marketing Center to weave tools into our broader digital engagement strategy.
• Work closely with Pricing to reflect value logic in our digital products and tools.
• Advocate for intuitive, accessible tools that align with real customer workflows, enhancing their experience.
• Develop modular, scalable solutions that enhance the customer journey.
• Utilize customer insights and usage data to inform prioritization and product decisions.
• Serve as a trusted advisor to senior leaders, influencing digital investment and platform decisions.
• Represent the digital customer experience across Process Solutions, aligning marketing's role in driving growth and engagement.
• Promote recognition of CDP as a Marketing Center-led enabler of differentiation, customer loyalty, and commercial success.

Benefits

• Health insurance
• Paid time off (PTO)
• Retirement contributions
• Sales or performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree