Director Customer Development

CONA Services•Charlotte, NC

15d

About The Position

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success. Career Growth: Clear pathways to advance and develop your career Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan Purpose-Driven: Create meaningful impact in the communities you serve Professional Development: Dedicated training + personalized mentorship Join us - your refreshing new chapter starts here!Job OverviewThe Director, Customer Development possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the “go-to“ person by the Food Lion beverage category team and leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Director is deeply connected with CCCI’s Field Operations, Leadership Teams and CCT bottling partners to ensure that business plans are efficiently executed, as agreed.

Requirements

Advanced ability to develop, negotiate and execute complex and strategic joint business plans with an assigned customer; strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
Must have strong negotiation and persuasion skills; Responsive customer service skills with a proactive mindset
Strong organizational management skills are required. Possess the ability to collaborate with all facets of business; including Field Operations, Marketing, Product Supply, Revenue Growth Management, and the National Retail Sales Team
Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
Advanced analytical and critical thinking skills preferred. Excellent organizational, time management, attention to detail, and team-building skills are required
Ability to work independently; Strong leadership, coaching, and presentation abilities
Excellent oral and written communication skills required. Ability to prioritize multiple assignments with time-sensitive and critical deadlines
Continuous improvement mindset; Adept in handling ambiguity
Computer proficiency in MS Office particularly MS Excel and MS PowerPoint is a must
Bachelor’s degree in Business Administration, Marketing, Communications, Liberal Arts, Sociology, Psychology

Nice To Haves

Knowledge acquired through 5 to 7 years of work experience

Responsibilities

Develop, negotiate, and maintain a strategic partnership status with customers to ensure joint business plans are achieved
Establish and lead cross-functional relationships with Revenue Growth Management, Category Leadership, Field Operations, Product Supply and Marketing to ensure alignment to respective strategic objectives
Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for the assigned customer
Cultivate, maintain and sustain ongoing relationships and attend meetings, as needed with key external business partners, such as NAOU, Brand, Bottler, and other relevant partners to drive incremental growth to objectives, collaborate with Revenue Growth Management colleagues to compile and report key business results to CCCI’s Senior Leadership team
Analyze data to determine opportunities and implements tactics to reverse or sustain trends
Develop and execute sales programs and conduct post-analysis reviews to gain an understanding of effectiveness. Make adjustments as needed to sustain or reverse trends