DIRECTOR CUSTOMER DEVELOPMENT

CROSSMARK•Boston, MA

35d

About The Position

Possess a deep knowledge of the retailer, the competition and the marketplace. Be deeply connected from Operations, Merchandising, Shopper and Leadership. To be the "go to" person by the retailer's leadership team for best practices, innovation and engagement. Lead CROSSMARK's brand with professionalism at all times. To have a bias for growth by driving sales and constantly exploring additional services which drive revenue and margin generating opportunities.

Requirements

Leadership and management skills
Results oriented
Problem solving
Interpersonal skills
Optimistic in uncertainty
Professionalism in every way
Growth oriented
Self-awareness
Customer service oriented
Bachelor's Degree or relevant experience
5 years CPG industry experience with 2 years of headquarter selling experience
Intermediate Microsoft Office skills including Excel with pivot tables, Word, Outlook, PowerPoint

Responsibilities

Responsible and accountable for all retailer P&L controllable items. To include but not limited to - revenue, payroll, T&E
Provides leadership to team members with respect to employee, business, and ethical issues including cultivating positive team and growth environment
Deliver growth for CROSSMARK HQ clients at a rate greater than the retailer being serviced by the team
Responsible for effectively managing business relations with the retailer serviced by the team
Responsible for seeking opportunities for business growth beyond traditional HQ selling services, i.e. demos, retail services, marketing, etc
Must have a keen knowledge of Retailer ISE/Fairshare programs calculations/methodology and their financial impact on the team
Responsible for consistently evaluating the team's Customer Managers and providing feedback to enhance performance
Responsible for the implementation and execution of client plans to drive maximum value
Owns the communication and transfer of knowledge about customer changes and insights to drive understanding across relevant CROSSMARK positions
Intelligently analyze, benchmark, interpret data across multiple sources to identify opportunities to promote/sell additional client products. As well as additional CROSSMARK services