Director, Customer Deal Program Management

Microsoft • Redmond, WA

9d

About The Position

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries. Microsoft Cloud Planning (MCP) is the central planning function within CSCP focused on forecasting, demand planning, and supply planning for all Microsoft Cloud services and associated hardware, directly impacting the success of Microsoft's cloud business. We are looking for a Director, Customer Deal Program Management to join the team. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or related field AND 10+ years experience in data science/analytics, engineering, industrial engineering, supply chain, operations, or project management with a supply chain or operations field OR equivalent experience.
• 5+ years experience in Supply Chain Planning and Program Management
• 5+ years experience in building new supply chain capabilities and processes
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• Deep understanding of ERP & Scenario planning software and tools, such as SAP IBP, Kinaxis, or Oracle Cloud SCM.
• Experience in change management and process optimization.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all organizational levels.
• Project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrable improvements in key business performance metrics, including revenue growth, cost efficiency, and customer satisfaction.

Responsibilities

• Lead orchestration across Cloud planning for customer supportability scenarios in response to big / whale customer deals
• Represent Cloud planning team in cross-functional projects / processes with Finance, Sales, Engineering Group, etc. for quarterly / annual planning activities
• Establish processes with SLAs with partner teams on customer deal response, and build reporting / tracking mechanism for open and closed deals
• Post deal closure, build reporting across Cloud Supply Chain to track readiness for customers
• Partner with transformation & automation teams to build tools for end-to-end deal scenario planning capability

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees