Director - Customer Connections - Employee Benefits

The Hartford

83d • $136,960 - $205,440

About The Position

This Dir IT Bus Analysis position is an exciting opportunity leading teams of business analysts that work with external Employer Benefits (EB) customers to enable strategic data connections with their Enrollment and HRIS platforms and provide ongoing support for those integrations. The Dir IT Bus Analysis is responsible for leading, developing and guiding the teams to ensure that our external clients, technology platform partners and EB business partners (Operations, Implementation, Sales, Claims, Client Relationship Managers, Product), receive consultative solution support for customer data connections. The Dir IT Bus Analysis is responsible for metrics reporting and performance management of the teams tasked with implementing timely, high quality inbound and outbound data connections using Application Programming Interfaces (API’s) and traditional Electronic Data Interface (EDI) File Feeds to support complex client needs. The Dir IT Bus Analysis will use a variety of skills such as relationship building, adaptability, change management, consultation, data driven decision making and equitable coaching to foster an environment where our team members can grow and succeed. Dir IT Bus Analysis will spend less than 20 percent of their time performing customer facing activities in calls and videoconferences.

Requirements

• 10+ Years of experience with Employer Benefits Products (Leave, Life and Disability)
• Experience leading high-performing teams
• Familiarity with customer data integrations and their uses
• Familiarity with industry product trends including expanded Statutory Absence offerings is preferred.
• Customer relationship, vendor management or sales experience

Responsibilities

• Develop strategies to achieve targeted business objectives.
• Implement these strategies and follow through to successful conclusions.
• Execute and maintain operating routines and metrics and be accountable for the operating results of the teams, including tracking and reporting results.
• Facilitate a high-performance culture by aligning individual goals, differentiating performance through evaluation, recognition, and coaching and feedback.
• Uphold a team culture that promotes accountability, first time right, consultative support and customer centric approach.
• Use data to understand what behaviors to coach staff to consistently deliver objectives, influence change, outlier analysis and improvement opportunities inside area of influence.
• Collaborate with business partners to work across functional and organizational lines to understand the end-to-end customer experience and recommend improvements.

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees