Director - Crypto Trade Support & Service

Morgan Stanley • Baltimore, MD

4d • $64,000 - $108,000

About The Position

The Director will lead the Crypto Trade Support & Service team, overseeing daily operations, vendor coordination, and governance for digital asset workflows. This role ensures timely trade lifecycle processing, reconciliations, and client service escalations while driving strategic initiatives, risk management, and talent development.

Requirements

• Minimum 4-6 years in trade support or operations leadership within financial services.
• Proven ability to manage high-performing teams and complex operational environments.
• Strong communication and stakeholder management skills; ability to influence across internal and external partners.
• Series 99 license.

Nice To Haves

• Experience with crypto or digital asset operations, reconciliations, and vendor management.
• Familiarity with Salesforce case management and operational reporting tools.
• Background in WM Operations governance and risk frameworks.

Responsibilities

• Supervise a team of associates and supervisors; conduct 1:1s, performance reviews, and career development planning.
• Attract, retain, and develop talent aligned with WM Operations leadership principles.
• Direct daily crypto trade support activities, including lifecycle management, reconciliations, and exception resolution.
• Ensure Tier 3 client service escalations are resolved promptly and documented in Salesforce.
• Act as primary liaison with Zero Hash and internal partners (Risk, Technology, Finance) for data integrity and issue resolution.
• Oversee governance and control frameworks, ensuring compliance with firm policies and regulatory standards.
• Implement robust oversight of operational risk, including RCSA alignment and escalation protocols.
• Maintain readiness for BCP events and confirm operational continuity across regions.
• Drive process improvement, automation, and integration projects to enhance efficiency and scalability.
• Contribute to roadmap planning for crypto operations and vendor enhancements.

Benefits

• Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees.
• The successful candidate may be eligible for an annual discretionary incentive compensation award.
• The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees