Director, CRM Operations

The CORE Group•Jacksonville, FL

2d•Remote

About The Position

The Director- CRM Operations is responsible for the implementation, configuration, and administration of CORE Foodservice Customer Relationship Management Tool (Salesforce). This is a remote position. Candidates must reside within the continental United States and be permanent citizens.

Requirements

Excellent business analysis and problem-solving skills
Familiarity of CORE Foodservice clients and extensive knowledge of the industry
Ability to work with Executive Leadership team to offer insights, solutions and problem solving within Salesforce
Ability to manage, train, and motivate staff
Build and manage relationships with all levels of CORE Foodservice
Experience managing and implementing a CRM Tool (Salesforce or comparable software)
Excellent written and verbal communication skills
Punctual, meticulous, and reliable
Proficient in Microsoft Teams, Outlook, Word, Excel, and PowerPoint

Responsibilities

Implement and monitor CORE Foodservice CRM Goals through Salesforce as defined by CORE Leadership
Manage and Direct CRM Operations team
Database management
User management
Troubleshooting Issues
Evaluate requests for potential changes/enhancements to Salesforce
Manage and implement projects and enhancements within platform once approved by Executive Leadership
Communicate system enhancements and updates to SVP’s, DVP’s, Market and Channel Directors
Primary point of contact for new report requests
Evaluate need for custom builds
Primary point of contact for new dashboard requests or revisions to existing dashboards
Manage Trimester Objective Data
Ensure accurate data for objective creation
Confirm accounts lists are correct before insertion
Direct CRM Operations to load in a timely manner
Make recommendations to Executive Leadership and implement best practices within Salesforce
Identify new ways to use the system to support CORE Foodservice business processes and create reports or dashboards to support