Director, Credit Risk Management

T-Mobile • Frisco, TX

4d

About The Position

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success. Job Overview The Director, Credit Risk Management leads the strategic oversight and delivery of fraud, credit, and collections decision engine capabilities across the customer lifecycle, ensuring robust and scalable Tier 1 and Tier 2 solutions. This role is accountable for driving innovation, operational excellence, and cross-functional alignment in a fast-paced, Agile environment. The Director sets the strategic vision for the development, configuration, and optimization of decisioning platforms, enabling timely, data-driven decisions that manage risk and drive growth. The successful candidate brings deep technical expertise, strategic leadership, and a track record of building high-performing teams and delivering enterprise-wide initiatives. This role also serves as a senior leader and advisor, fostering alignment between risk, product, and engineering teams, and ensuring seamless integration of emerging technologies.

Requirements

• More than 10 years’ experience leading credit risk management in a mid- to large-sized consumer lending/service business with a track record of delivering superior financial performance; combined experience in financial services and retail with a credit extension program preferred.
• At least 7 years relevant Product Management experience in an agile software product development environment.
• Shown success in delivering software with agile scrum methodologies and other commonly used tools.
• Experience with agile backlog/project management tools.
• Broad awareness of open source and AWS Cloud technologies.
• Additional experience in leadership including people management, team building, and conflict resolution.
• Ability to problem-solve through high-level communication.
• Bachelor’s degree in Business, Computer Science, IT or equivalent experience required.
• At least 18 years of age
• Legally authorized to work in the United States
• Travel Required (Yes/No):Yes
• DOT Regulated: DOT Regulated Position (Yes/No):No
• Safety Sensitive Position (Yes/No):No

Responsibilities

• Define and drive the strategic vision for credit, fraud, and collections decision engine capabilities across platforms.
• Identify and champion cutting-edge technologies, tools, and frameworks to evolve the credit risk management ecosystem and increase decisioning capabilities.
• Be responsible for development, testing, implementation and monitoring of risk strategies used in fraud, credit and collection decision processes.
• Collaborate with senior stakeholders across Risk, Strategy, Technology, and Business to align platform capabilities with strategic goals, clearly communicating complex technical matters to non-technical audiences.
• Build and lead high-performing, diverse technical teams by driving talent development, fostering a growth mindset, and aligning career paths with evolving organizational needs.
• Collaborate with and provide recommendations to senior management on cutting-edge development solutions, monitoring techniques, and strategies related to the system monitoring.
• Partner in developing and recommending best practice fraud an credit risk management policies for the company.

Benefits

• medical
• dental and vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• and voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director