Director, Creative Operations - Consumer Products

NBCUniversal-posted about 6 hours ago
$135,000 - $185,000/Yr
Full-time • Director
Hybrid • Universal City, CA
5,001-10,000 employees
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The Director, Brand Creative Operations will be a master of their craft with experience leading global creative operations teams to elevate business units and brands. The role serves as the strategic operational partner to three creative vice presidents driving executional excellence for an extensive slate of global creative tools including design guides, packaging guides and retail toolkits across the Universal, Illumination and DreamWorks studios for both our CP and Parks business units. In addition, this role manages key regional projects for the US/CAN market, enterprise creative tools as required by the business and brand projects for the Universal Destinations and Experiences marketing organization. A leader within the Operations team, this role will also drive for efficiency and effectiveness through audits of the team’s workflows and processes and will implement new systems for workflow consistency. The position partners closely with the Operations leadership team and reports to the Vice President, Global Brand Strategy & Design Operations. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $135,000 - $185,000 (bonus and long-term incentive eligible)

  • Ability to understand and articulate creative vision and how it supports business goals
  • Leads operational strategies, tools and processes that guide the enterprise and ensures exceptional partnership and communication across UP&E’s global businesses
  • Shapes best-in-class culture by promoting innovation, collaboration and problem-solving through a solution-oriented approach
  • Cultivates strong relationships with business leaders and senior executives through open door communication and connecting dots across ideas and businesses to deliver exceptional results
  • Leads and manages team, providing guidance, support, and mentorship to ensure high performance and professional development
  • Sets clear goals and objectives for the team, monitors progress, and provides regular feedback and performance evaluations. Identifies areas for improvement and implements strategies to enhance team performance
  • Fosters a culture of continuous improvement, encouraging innovation, creativity, and efficiency within the team and the organization as a whole
  • Guides scope and scale of creative deliverables based on global business planning and creative briefs and manages ongoing creative shares for alignment across the global business
  • Understands studio structure and manages executive approval process for tools developed across all studios. Facilitates meetings to present creative strategy and design aligning to business briefs
  • Provides timely communication to business partners outlining next steps and timelines to ensure alignment
  • Understands product development timelines and drives for delivery of required creative assets to meet business needs globally. Partners closely with product operations team
  • Actively engages in implementation of new project management system, partnering with designated team leads to ensure business needs and objectives are met with the new tool
  • Develops and manages all department processes and tools and regularly reviews for increased efficiency and effectiveness
  • Manages global creative budget, flexing as needed to ensure business needs are met
  • Ensures creative alignment with annual franchise planning process, delivering core guides against bi-annual development calendar
  • Owns and updates the Creative Deliverables Handbook for clearly defined scope and timelines
  • Communicates creative deliverables timing across the organization on a regular cadence
  • Audits creative tools usage to ensure needs of business are met globally
  • Partners with Global Asset Production and Global Asset Management teams to manage final review process and on-time delivery of design guide assets
  • Develops standard ways of working and best practices for tracking of all projects across the team, including usage of AI, stock photography and talent images
  • Keeps security of assets top of mind and guides team on usage and distribution
  • Contributes to the advancement and actualization of Universal’s diversity, equity, and inclusion commitments
  • Additional duties as needed to meet business needs
  • 8+ years in operations or related field with 5+ years in leadership with multiple direct reports, including identifying and developing talent
  • Strong MAC skills including highly proficient in Keynote. Microsoft Office including PowerPoint, Excel, Word. Proficient in project management software; knowledge of Workfront preferred.
  • Knowledge of Acrobat, Photoshop, Illustrator preferred
  • Prior experience working with “C”-level executives
  • Experience driving work product of cross-functional teams
  • Experienced manager with demonstrated team leadership ability
  • Effective communication, including speaking, writing and active listening as well as a professional presentation
  • Ability to juggle long and short-term deadlines in a dynamic working environment
  • Stays current with understanding of business/organizational priorities and evolving industry trends
  • Experience in licensing preferred; understanding of product development cycles desired
  • Must be willing to work nights and weekends and travel both domestically and internationally
  • Comfortable in a high-pressure, fast-paced environment
  • Comfortable dealing with people at all levels, and easily collaborates to develop and maintain strong relationships
  • Must have unrestricted work authorization to work in the United States
  • Must be willing to work in Universal City, CA
  • Bachelor’s degree
  • PMP Certification
  • Enthusiastic, energetic and positive when interacting with others
  • A passion and interest in consumer products, film/content, franchise/marketing strategy and studio process
  • medical
  • dental
  • vision insurance
  • 401(k)
  • paid leave
  • tuition reimbursement
  • a variety of other discounts and perks
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