USI - DIRECTOR, CRA SUPPORT SERVICES

ICBA/TCM Bank

8d • $90,000 - $120,000 • Remote

About The Position

The Director, CRA Support Services, will act as a CRA subject matter expert for the organization, serving customers and endorsed partners. This position will also assist in maintaining and developing existing and new customer relationships; assist and support customers with CRA general questions and examination preparedness; and establish and maintain a collaborative working relationship with customers, especially on CRA related issues. This role will report to the President & CEO, ICBA CRA Solutions & USI.
This position is open to candidates located in the U.S., with a preference for candidates based in Washington, DC, Atlanta, and the Sauk Centre, MN area.

Requirements

• Bachelor's degree with 10+ years of experience required.
• 7+ years of hands on CRA experience –with a bank and/or a bank regulator required.
• Must be a self-starter with strong written, oral, and analytical skills.
• Able to work independently, including in a remote work environment.
• Willing to travel on a regular basis.
• Work effectively and collaboratively in a small team environment.
• Proficiency in Microsoft business software.
• Familiarity with Customer Relationship Management (CRM) software.
• Able to research and interpret data from a variety of sources.
• Must demonstrate strong time management and organizational skills.

Responsibilities

• Maintain expert knowledge on CRA laws, rules, and regulations.
• Monitor any developing trends and changes with CRA on a federal or state level.
• Utilize analytical and problem-solving skills to respond to customers’ CRA questions.
• Design and provide CRA training to customers and endorsed partners.
• Co-teach our livestream and in-person seminars
• Represent the organization at conferences and industry events, including serving as a speaker
• Work with the sales team to achieve budgeted sales goals.
• Identify prospect and customer key business goals, initiatives, and any areas of concern.
• Identify opportunities, seek out and engage new bank partners.
• Establish and maintain a collaborative relationship with customers and endorsed partners.
• Participate in the development of new and revised CRA related programs and services; and assist in the implementation and maintenance of the programs and services.
• Engage with existing sales team and internal staff to bring in expertise and specialized resources as needed.
• Maintain relationships with industry influencers and key strategic partners.
• Build effective working relationships with ICBA counterparts.
• Model company core values every day.

Benefits

• ICBA offers competitive compensation and benefits and is conveniently located in the nation’s capital.
• The target annual salary range for this role is currently $90,000 to $120,000 based on a regular, full-time schedule.
• The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Director