Director, Contracting & Credentialing

Smile Brands

1d•$125,000 - $150,000

About The Position

Smile Brands is one of the largest providers of dental support services in the United States, supporting a nationwide network of affiliated dental practices. We are seeking a Director of Contracting & Credentialing to lead our provider enrollment function and drive operational excellence across a multi-state organization. Reporting to the Vice President of Revenue Cycle Management, this role will oversee provider contracting and credentialing strategy, ensuring efficient onboarding, payer alignment, and regulatory compliance to support revenue cycle performance and provider satisfaction.

Requirements

5+ years of experience in provider contracting, credentialing, or provider enrollment within healthcare or dental
3+ years of leadership experience, including managing and developing teams
Strong understanding of payer contracting, credentialing processes, and regulatory requirements
Experience supporting or partnering with Revenue Cycle Management functions
Demonstrated ability to improve processes, drive efficiency, and scale operations
Strong analytical skills with experience using data to drive decision-making
Advanced proficiency in Microsoft Excel and reporting tools
Excellent cross-functional collaboration and communication skills

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, or related field
Experience in a Dental Service Organization (DSO) or multi-site healthcare organization

Responsibilities

Lead and optimize provider contracting and credentialing operations across a multi-state network of supported practices
Develop and execute strategies to reduce time-to-credential and accelerate provider onboarding, improving speed to revenue
Build and maintain strong relationships with payers, partnering to resolve issues and streamline contracting processes
Ensure compliance with all federal, state, and payer-specific requirements, including credentialing standards and audit readiness
Oversee primary source verification processes, including license, DEA, board certification, and NPDB queries
Establish and monitor KPIs and performance metrics (e.g., turnaround times, approval rates, backlog management)
Partner cross-functionally with Revenue Cycle, Operations, HR, and Compliance to ensure accurate and timely provider data
Lead system and process improvements, including automation and workflow optimization within credentialing and contracting systems
Manage relationships with external vendors supporting credentialing and verification services
Oversee department budget, resource planning, and organizational design
Lead, develop, and mentor a high-performing team, fostering accountability, engagement, and continuous improvement
Provide regular reporting and insights to executive leadership on performance, risks, and opportunities