Director, Continuous Improvement

Fanatics Collectibles•Tigard, OR

About The Position

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. The Director, Continuous Improvement role is responsible for defining and leading the enterprise-wide continuous improvement strategy across operations within Fanatics Collect. This role serves as a senior leader and subject-matter expert, driving large-scale, cross-functional transformation initiatives that materially improve throughput, quality, cost efficiency, and long-term scalability. Operating with a high degree of autonomy and strategic influence, this role is accountable for designing and institutionalizing scalable systems, processes, and operating models. The Director partners closely with Operations, Product, Technology, and executive stakeholders to shape strategy, optimize end-to-end workflows, and deliver sustained, measurable business impact.

Requirements

10+ years of experience in operations, supply chain, manufacturing, or continuous improvement roles
Proven track record of leading enterprise-level, cross-functional transformation initiatives with measurable impact
Deep expertise in Lean, Six Sigma, or related methodologies, with experience applying them at scale
Strong systems thinking with the ability to design and implement scalable, end-to-end operational solutions
Demonstrated ability to influence executive stakeholders and drive alignment across large organizations
Experience building and scaling performance systems and driving adoption across multiple teams and functions

Nice To Haves

Experience in high-volume, process-driven, or automated environments
Familiarity with WMS, workflow tools, and operational technologies
Experience partnering closely with Product and Engineering teams to deliver system-enabled process improvements

Responsibilities

Define and lead the continuous improvement vision and multi-year strategy across operations
Identify systemic inefficiencies and architect scalable, enterprise-level solutions that drive step-change improvements
Establish and institutionalize standardized operating models, playbooks, and best practices across the network
Lead a portfolio of complex, high-impact, cross-functional transformation initiatives from ideation through enterprise rollout
Translate business objectives into strategic roadmaps with clear prioritization, milestones, and measurable outcomes
Drive execution through executive influence, cross-functional alignment, and robust program governance
Design and scale KPI frameworks that provide visibility into throughput, quality, cost, and operational efficiency across the organization
Build and embed mechanisms for real-time performance management, root cause analysis, and continuous optimization
Establish and lead operating rhythms that reinforce accountability, transparency, and data-driven decision-making at all levels
Partner with Operations, Product, and Technology leadership to influence system architecture, tooling strategy, and automation roadmaps
Drive seamless end-to-end workflow integration across functions to eliminate friction and unlock efficiency
Shape and prioritize initiatives that enable scalable growth, improved customer experience, and operational leverage
Serve as the organizational leader in continuous improvement methodologies (Lean, Six Sigma, etc.)
Build and develop continuous improvement capabilities across the organization, including mentoring leaders and practitioners
Champion a culture of operational excellence, innovation, and structured problem-solving at scale
Deliver significant, measurable improvements in cost, cycle time, quality, and operational scalability
Enable operational readiness for rapid growth, new product lines, and evolving business models
Influence and contribute to long-term operational strategy and enterprise transformation initiatives