Capital One-posted 8 months ago
$205,400 - $281,300/Yr
Full-time • Senior
San Francisco, CA
Credit Intermediation and Related Activities

We're currently seeking a Content Design Director (Individual Contributor) to join our Become, Spend, and Pay team within Experience Design. The BSP portfolio includes the products and experiences to onboard Retail Bank and Credit Card customers to the value of being a Capital One customer and help them make smart choices about their money-anticipate, understand and manage where it goes; pay for bills and purchases with confidence; and avoid any disruptions to spending. We help customers invest in the everyday quality of their lives, and navigate life's biggest challenges. We're here to elevate and weave these experiences into the fabric of our ecosystem, as much as money is inextricably woven into the fabric of life. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment and learn, we'd love to hear from you.

  • Critique and edit the work of more junior content designers and proactively identify and pursue opportunities to co-design and collaborate with them to elevate content quality from concept to market launch.
  • Serve as the sole or lead content designer on highest-leverage bodies of work identified by self and senior leaders - applying a full-breadth of discipline skills from setting the content strategy to writing the messaging content.
  • Lead activities to contribute to the creation and evolution of a Content Design System for Experience Design, including scalable content frameworks and governance models.
  • Elevate the role of Content Design internally and with partner groups, creating and driving rigor in the implementation of content design methodologies & tactics, as well as standards for how content designers should embed in the work with their peers.
  • At least 10 years of experience in a content, strategy, writing, or user experience design roles.
  • 10+ years of experience working with and contributing to an established design system.
  • Experience in a design toolkit that spans content design, product design, service design and design strategy.
  • Experience leading high-impact, highly complex projects from strategy through delivery to market.
  • Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps and operating models.
  • Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
  • Expertise with design and prototyping tools such as Figma.
  • Experience managing an interdisciplinary design team.
  • Track record of guiding, mentoring, growing and inspiring design teams.
  • Proficiency in business case development, grounding product and user experience decisions to business value.
  • Exceptional written and verbal communication skills.
  • Exceptional interpersonal skills and relationship building across complex organizations.
  • Exceptional people management and development skills.
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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