Director, Contact Center Sales GSP

RingCentral

About The Position

Say hello to possibilities. It’s not every day you consider starting a new career. At RingCentral, we’re excited that someone as talented as you is exploring this opportunity. We are a $2B annual revenue company with double-digit Annual Recurring Revenue (ARR) growth and a $93B market opportunity across UCaaS, Contact Center, and AI-powered adjacencies. We invest more than $250M annually to ensure our AI-enabled platforms meet and exceed the needs of our customers. RingSense AI is our proprietary AI solution—purpose-built to address real customer business challenges, delivering accuracy, insights, and measurable outcomes across the contact center and customer experience lifecycle. We’re currently looking for a: Director of Contact Center, GSP This role is focused on driving net-new Contact Center revenue with mid-sized and enterprise organizations, helping customers modernize customer engagement through cloud-based, AI-powered solutions.

Requirements

8+ years of solution-based technology sales experience (SaaS, Contact Center, UCaaS, CCaaS, Cloud, AI, CX platforms)
Proven track record of quota attainment and overachievement
Experience selling into mid-market and enterprise customers with long, complex sales cycles
Strong presentation skills, including executive-level conversations and online demos
Success prospecting and closing net-new logos
Strong interpersonal and communication skills with the ability to influence across organization
Entrepreneurial mindset with the ability to learn, adapt, and execute quickly
Bachelor’s degree preferred; continued education and training a plus

Responsibilities

Drive new revenue through customer acquisition within assigned mid-market and enterprise accounts, consistently meeting or exceeding quarterly and annual sales targets
Sell cloud-based Contact Center solutions into complex, multi-stakeholder buying environments
Own the end-to-end sales cycle, from prospecting and discovery through close
Partner cross-functionally with Sales Engineering, Marketing, Business Development, and Customer Success to deliver value-based solutions
Collaborate with Service Providers to identify, engage, and close new opportunities
Develop and execute territory and account strategies, owning pipeline generation, forecasting, and GTM execution
Navigate and negotiate complex deal structures using a consultative, value-based selling approach

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program