Director, Consumer Satisfaction

Mezzetta • American Canyon, CA

11d • $200,000 - $220,000

About The Position

The Director of Consumer Satisfaction is responsible for leading and executing quality control strategies across Mezzetta’s product lines, with a focus on product and process improvement and supplier quality ensuring a superior product experience for the customer. This role oversees the Quality Assurance, Technical Services, and Continuous Improvement teams, working cross-functionally to uphold and enhance food safety and quality standards.

Requirements

• 10+ years experience in CPG Quality and Food Safety environments
• Minimum 4 year technical degree preferably in Food Science or related industry.
• Strong background in quality systems, process improvement, and food manufacturing.
• Experience with HACCP, GFSI, BRC, and FSMS preferred.
• Skilled in managing complex operations and solving technical problems.
• Knowledge of manufacturing processes, machinery, and food safety protocols.

Nice To Haves

• Better Process Control or Acidified Foods certification a plus

Responsibilities

• Develop and implement short- and long-term quality improvement strategies.
• Ensure product specifications exceed competitor standards from raw materials to final product.
• Collaborate cross-functionally to maintain consistent quality and food safety practices.
• Establish and monitor KPIs and financial targets for quality operations.
• Provide technical support to R&D, Operations, Processing and Engineering via Capex projects by directing the evaluation of processes and product improvement initiatives and providing input on equipment, manufacturing and process initiatives.
• Analyze, monitor and achieve financial objectives by preparing the Quality Assurance budget, scheduling expenditures, analyzing variances and implementing corrective actions as needed.
• Lead, coach, and develop the Quality team for high performance and retention.
• Stay current with industry trends and regulations through continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees