Director, Computing Support

University of California, Irvine•Irvine, CA

About The Position

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide. To learn more about UC Irvine, visit www.uci.edu. One of only five computing-focused schools among Association of American Universities (AAU) members, UC Irvine's Donald Bren School of Information and Computer Sciences is home to the departments of Computer Science, Informatics, and Statistics. The School's mission is to lead innovation in human-centered information and computing technologies, understand their economic and social significance, and develop an educated workforce to further advance technology. With approximately 4,000 undergraduates, 600 master's students, 400 doctoral students, 100 faculty members, and 85 staff, the School is the largest computing program within the UC system and one of the largest in the nation, providing exceptional opportunities for discovery and learning in all areas of information and computer sciences. Your Role on the Team ICS Computing Support is on the leading edge of information technology, delivering advanced technology solutions that address the specialized needs of ICS researchers and instructors across the software/hardware stack and serving as a resource and avant-garde for the entire campus. Unlike traditional computing support organizations that are primarily concerned with delivering "computing as a service," the ICS Computing Support team accommodates the School's diverse and rapidly-evolving research and instructional needs (from heterogeneous high-performance computing clusters and programmable hardware accelerators, to specialized networking and secure environments for cybersecurity research), maintaining an advanced computing environment for instruction, while simultaneously providing cutting-edge resources for faculty and graduate student researchers who push technological boundaries. Its members engage at a peer level with the school’s highly technical user base on complex issues involving experimental computing systems and emerging technologies, functioning as proactive partners in research, anticipating technological trends, and providing the autonomy and tools necessary for innovation in computing while ensuring security and accessibility across the community. Under the general direction of the Assistant Dean, the Director of Computing Support is responsible for all aspects of computing in the Donald Bren School of Information and Computer Sciences (ICS). In consultation with faculty and staff, plan and oversee implementation of ICS computing and network strategies to support research, instruction and administration using computing and networking resources. Function as a resource for and promoter of IT policy compliance, including the areas of data protection and cybersecurity. Assess the physical, staffing and budgetary resources necessary to support computing and networking. Ensure that available resources are efficiently used to provide IT services to meet ICS computing needs. Provide technical advice and assistance. Oversee development of requirements, data system design, and internal network architecture. Determine requirements and design computer programs to facilitate advanced capabilities for School administration and instruction. Incumbent serves as ICS’s Unit Information Security Lead (UISL) and as primary liaison with UC Irvine’s Office of Information Technology (OIT) and other campus computing groups. Direct the ICS computing support team and coordinate efforts of all campus units supporting the School’s IT environment.

Requirements

Uses and applies applications Information Technology theories and concepts to manage and provide solutions.
Requires a broad working knowledge of the applications programming development function.
Requires the ability to gather, organize, and analyze data in the completion of assignments.
Possesses skills necessary to accomplish department / section objectives and address related problems and issues in an effective manner.
Thorough knowledge of subject area sufficient for strategic planning, technology assessment and direction.
Demonstrated skill in managing technical staff.
Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.
Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software.
Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within the technical environment.
Experienced in leading change management activities and managing their impact across the unit or department.
Experience of analyzing buy vs. build procurement for products for effective and efficient technology use.
Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
Strong knowledge and understanding of service delivery principles.
Bachelor's degree in related area and / or equivalent experience / training
7-9 years• 7-10 years of progressively responsible experience in information technology.
3-5 years• Minimum of 2-5 years of experience managing an information technology organization

Nice To Haves

Typically 2-5 years of experience managing an information technology organization.

Responsibilities

plan and oversee implementation of ICS computing and network strategies to support research, instruction and administration using computing and networking resources.
Function as a resource for and promoter of IT policy compliance, including the areas of data protection and cybersecurity.
Assess the physical, staffing and budgetary resources necessary to support computing and networking.
Ensure that available resources are efficiently used to provide IT services to meet ICS computing needs.
Provide technical advice and assistance.
Oversee development of requirements, data system design, and internal network architecture.
Determine requirements and design computer programs to facilitate advanced capabilities for School administration and instruction.
Incumbent serves as ICS’s Unit Information Security Lead (UISL) and as primary liaison with UC Irvine’s Office of Information Technology (OIT) and other campus computing groups.
Direct the ICS computing support team and coordinate efforts of all campus units supporting the School’s IT environment.

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