Director, Compute & Storage Infrastructure Engineering

Adobe•San Jose, CA

14h

About The Position

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our Company Changing the world through digital experiences is what Adobe is all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Adobe is hiring an experienced Director-level leader to lead its Compute and Storage Infrastructure Engineering teams made up of leaders, architects, and senior engineers. The chosen individual will identify, organize, and push forward pivotal initiatives. They will build and maintain a high-performing team and work closely with customers and partners across the organization. They will provide vision to support Adobe’s efforts to scale, standardize, and optimize both public and private cloud services. The ideal candidate will have strong business insight and a technical background in large-scale enterprise and cloud computing. They should have experience supporting operations and engineering teams in an agile environment. A proven history of delivering results on time is essential. The candidate must have excellent written and verbal communication skills. They should be able to encourage change, inspire others, and maintain focus on both the overall goals and specific details.

Requirements

MBA or related business degree strongly preferred
10-15 years of experience directing large, diverse global cloud infrastructure teams (or a closely related field) with at least 5 years of experience supervising other managers
Strong background in infrastructure engineering fundamentals, technologies, and established guidelines
Experience with Agile development: Scrum or other iterative methodologies
An eagerness and tenacity to influence others to achieve goals and perform at a high level
Confidence to tackle the unknown, challenge assertions, mediate disputes, hold collaborators accountable, and manage leadership / customer expectations proactively
Ability to deftly shift focus as objectives and priorities change, including resource realignment
Strong organizational skills, a keen attention to detail, and the ability to coordinate, prioritize, and manage multiple complex activities
Proficient at breaking down complex problems into manageable, delegable components
Proven ability to manage geographically distributed, multinational teams
Strong written and verbal communication abilities
Experience with ServiceNow (or similar ITSM suite) and strong familiarity with ITIL concepts
Experience with JIRA (or similar project management tools)
Proficiency using Microsoft Office products (PowerPoint, Word, Excel, etc.)

Nice To Haves

Prior experience working as an infrastructure engineer, SRE, developer, or architect is a plus

Responsibilities

Develop and sustain solid partner connections with internal customer teams while consistently aiming to understand their needs and relate to their challenges
Continue driving a department-wide transformation from traditional IT to functioning as a cloud service provider, with a focus on commercializing compute and storage offerings
Correctly estimate and handle a multi-million-dollar annual budget covering all components of Adobe’s corporate and private cloud compute and storage infrastructure as a service
Publish technical roadmaps in collaboration with subordinate leaders and architects to ensure solutions remain current and meet availability, capacity, and performance expectations
Establish, communicate, and manage clear department goals and priorities (objectives and key results)
Develop, maintain, and motivate a high performing, globally diverse team through effective recruiting, mentoring, training, and empowerment
Regularly assess technical and procedural frameworks to confirm they align with internal customer expectations, industry advancements, and operational efficiency & sustainability
Promote a strong culture of operational excellence by directing enhancements to processes and tooling that encourage transparency and accountability
Keep up to date with developments and protocols in compute and storage, along with the competitive vendor environment. This ensures Adobe’s IaaS & PaaS offerings remain outstanding.
Promptly recognize risks / blockers and work assertively to engage with the right partner teams to identify solutions or workarounds
Work closely with program management resources to regularly and proactively communicate needs & requirements, manage delivery expectations, and maintain collaborator alignment
Provide regular product roadmaps and service quality reporting that clearly articulates value delivery amongst partners, internal customers, and senior leadership
Continue fostering a customer-first culture that encourages collaboration and open knowledge transfer