Director, Commercial Sales (Account Management)

Boomi

2d

About The Position

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
As the Director of Commercial Sales focused on Account Management, you will lead the teams responsible for the critical "expand and retain" phase of the Boomi journey. Your mission is to transform traditional account management into a strategic partnership, ensuring our existing customers evolve their digital architecture to meet the demands of the AI era. You will be the architect of long-term value, driving world-class retention while identifying the strategic inflection points where Boomi’s full platform can solve our customers' most complex business challenges.
Location: This role can be based in major US markets or from our Vancouver commercial hub.

Requirements

• Bachelor’s degree with 10+ years of relevant experience in Account Management or Sales.
• 5+ years of people leadership experience, ideally managing teams focused on renewals and expansion.
• Proven ability to manage high-volume renewal cycles while consistently hitting expansion (upsell/cross-sell) targets.
• Strong understanding of customer lifecycle management and retention metrics.
• Proficient with CRM tools (SFDC) and experience using data to predict account health.

Responsibilities

• Drive Growth & Retention: Oversee a team of Leaders and Account Managers focused on renewing existing contracts and expanding Boomi’s footprint within current accounts.
• Customer Advocacy: Lead teams to create a superior customer experience, ensuring strategic alignment between Boomi’s roadmap and the customer’s evolving business needs.
• Operational Excellence: Review expansion pipeline and collaborate with our Customer Success and Renewals teams to ensure renewal health; implement strategies to mitigate churn and maximize new Bookings.
• Strategic Planning: Work with Customer Success and Professional Services to ensure seamless post-sale transitions and long-term adoption.
• Nurture Relationships: Build executive-level relationships within our largest commercial accounts to act as a point of escalation and strategic partnership.
• Training & Development: Lead sessions on account planning, white-space analysis, and negotiation for contract renewals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees