Director, Commercial Payments Advisor

First National Bank•Cheyenne, WY

5d•Onsite

About The Position

The Director, Commercial Payments is a senior advisor multi-faceted role responsible for providing thought-leadership and strategic consultation to customers, prospects, and business partners. The role is responsible for fully understanding the spectrum of payment strategies, processes, and solutions; and must be able to effectively articulate and apply the benefits of a comprehensive solution set, including Treasury Services, Commercial Card/Virtual Card/Integrated Payables, Global Banking and Merchant Services. This role provides payments industry expertise and guidance throughout the client lifecycle, including prospecting, sales, implementation, and relationship maintenance. Successful individuals will demonstrate expertise in leading strategic discovery conversations focused on understanding customer and prospect operations and payments goals and will design and deliver payments solutions in alignment with those needs. Additionally, they will manage the collaboration, education, and technology knowledge across their internal and external stakeholder base to ensure partners are aligned to deliver the intended customer experience. The role is expected to be an industry expert in in all payment methods, technologies, processes, strategies, market trends, and solutions, and will deliver best-in-class customer experience.

Requirements

Bachelor’s degree, or equivalent career experience in Payment environment
7+ years working knowledge of treasury products and bank operations
3+ years experience as an industry expert
Ability to be a dynamic individual who can be a leader in critical work pertaining to the line of business, problem solving, critical thinking, and decision making
Demonstrated success in independent business development
Ability to be self-motivated with the ability to work independently in role
CTP (Certified Treasury Professional) Accreditation or willingness to work toward
Travel required: 25%-35%
Candidates must possess unrestricted work authorization and not require future sponsorship

Responsibilities

Develop and execute a strategic market development plan to attain production goals
Lead strategic discovery conversations to understand customer/prospect operations and goals
Design and deliver payments solutions in alignment with customer needs and goals, demonstrating fit and value
Serve customers and prospects as a trusted payments industry expert advisor, consultant, and core member of their FNBO relationship team
Develop and maintain individual client management plans and goals for top clients in the portfolio
Proactively generate payment revenue opportunities internally and externally
Deliver FNBOs Commercial Payments value proposition for creating process efficiencies, improving working capital positions, and increasing profitability in a consistent and unique manner to each customer and prospect
Facilitate collaboration between internal and external stakeholders to ensure alignment and delivery of the intended customer experience
Develop and maintain strategic alignment with business development partners to pursue mutual goals
Communicate functionality, utility and benefits of FNBO Payments solutions to internal stakeholders
Build and maintain effective relationships with partner leadership teams to support effective interactions and drive goal attainment
Act as SME in the absence of Managing Director, Commercial Payments org
Closely partner with Manager Director, Commercial Payments Advisors in areas such as; communications, business line awareness, training, escalations, and feedback on performance items