Director, Commercial Operations, Polyphonic

Johnson & Johnson•Santa Clara, CA

21d•$146,000 - $251,850•Hybrid

About The Position

Johnson & Johnson MedTech is recruiting for a Director of Commercial Operations, Polyphonic. The preferred location for this position is Santa Clara, CA. Remote work may be considered on a case-by-case basis. Robotics and Digital Solutions, is part of Johnson & Johnson Med Tech. At Johnson & Johnson Robotics and Digital Solutions, we’re changing the trajectory of health for humanity, using robotics and software platforms to enhance healthcare providers’ abilities and improve patients’ diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 and comprises three key med-tech platforms: Flexible Robotics (MONARCH®), Surgical Robotics (OTTAVA™), and Polyphonic™ Digital Solutions. Join our collaborative, rapidly growing teams. You’ll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals’ skills and improves patient outcomes. The Director of Commercial Operations is a key role that supports Commercial Operations for MedTech Digital. We are seeking a strategic and execution-oriented Director of Commercial Operations to drive global business results for our Polyphonic digital ecosystem. This Director will shape our go-to-market infrastructure, commercial operating models, and sales enablement across both standalone Polyphonic enterprise software and Polyphonic software that is connected to JJMT devices across the Surgery portfolio.

Requirements

A minimum of a bachelor’s degree within business, marketing, or relevant discipline is required.
A minimum of 10+ years of relevant business experience with an emphasis on commercial operations
Strategic thinker who is also highly operational and execution-driven
Experience with launching and selling subscription products or digital solutions, preferably within Healthcare
Strong understanding of MedTech business processes, sales models, functional alignment, and customer dynamics, including scaling commercial processes across matrixed organizations
Experience in developing and utilizing metrics, forecasts, and KPI’s to generate insights to forecast sales, monitor sales performance, and continuously improve
Competence with Customer Relationship Management and analytics tools
Ability to influence and partner cross functionally, with good communication skills and a change leader mindset comfortable with shaping culture, skills, and ways of working in the digital space
Excels in environments with ambiguity, transformation, and cross-functional complexity

Nice To Haves

Advanced degree is preferred

Responsibilities

Collaborate cross-functionally with key internal stakeholders and sales leaders in the business and MedTech Digital to facilitate successful go-to-market and commercial activities and ensure policies and procedures align and complement each other (eg for Launch Excellence programs).
Project manage GTM readiness for new digital offerings- ensuring upstream alignment, contract readiness, field preparation, and launch execution discipline.
Develop processes for utilizing metrics to generate insights that help senior management and sales leaders identify and understand the business drivers of key accounts and sales trends and build accurate sales forecasts
Execute SKU/pricing decisions, including creating discounting frameworks and running decision desks for resolution of issues during sales process
Drive sales reporting processes that produce accurate and consistent results and contribute to the creation of sales performance dashboards that allow sales team members and business to monitor sales forecasts, track key performance indicators, and ensure continuous improvement.
Build and maintain sales enablement toolkits, including building and leading sales training and field onboarding for digital selling and creating playbooks, value assessments/calculators, and demos.
Provide insight regarding the selection and deployment of enabling resources and technologies including customer relationship management systems, performance tools, incentive management, and order-to-cash, including being the lead person into J&J’s Project Butterfly.
Lead the day-to-day use and maintenance of selected tools.
Responsible for managing operational aspects of their team (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs.
Proactively creates a purpose driven environment by aligning Johnson & Johnson’s Credo and Leadership Imperatives with the strategies and goals of the team and enterprise.