Reporting to the SVP of Technology, this role involves ensuring stability and performance of a high usage, cloud-based platform through support, platform architecture, and robust change control. The successful candidate will oversee the development, delivery, and operations of all hosted infrastructure and platforms, ensure proper service level management with third-party providers, and manage event logging, incident response, and problem management to minimize business impact and address root causes of major incidents. In addition, the role will provide change control, release management, and testing to the engineering teams to ensure that robust software is deployed in a resilient manner.