Director, Cloud Engineering

Chamberlain Group•Oak Brook, IL

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. The Director, Cloud Engineering is a senior engineering leader responsible for building, leading, and scaling a high-performing cloud engineering organization that supports the myQ platform and other IoT products. This role sets the direction for cloud architecture, automation, reliability, and operational excellence, ensuring the platform remains resilient, secure, and scalable as the business grows. Success is defined by the strength of the organization, the robustness of the cloud platform, and the ability to continuously evolve cloud capabilities to enable innovation, operational efficiency, and trusted customer experiences.

Requirements

Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience. An advanced degree may substitute for up to two (2) years of experience.
10+ years in cloud engineering, SRE, or platform leadership roles with AWS-focused architecture experience.
Proven track record of building and scaling world-class cloud engineering teams and fostering engineering excellence.
Experience leading SRE, performance engineering, and reliability initiatives for production systems.
Experience with AWS services, CI/CD pipelines, automation, Infrastructure-as-Code (Terraform, CloudFormation, Ansible), and monitoring/observability tools (CloudWatch, Datadog, Prometheus, Grafana).
Experience creating communities of practice, technical standards, and knowledge-sharing frameworks.
Exceptional leadership, strategic thinking, and stakeholder management skills.
Deep understanding of AWS architecture, IoT operations, cloud security, and compliance.
Ability to influence across multiple teams and levels to drive engineering culture and technical excellence.
Strong communication, project planning, and organizational skills.

Nice To Haves

AWS certifications (Solutions Architect, DevOps Engineer, or equivalent) preferred.
Experience with IoT cloud platforms and distributed systems. (preferred)
Master’s degree in computer science, Engineering, or related field.
Certifications: Cloud (AWS/Azure/GCP), Performance Testing, Security Testing.
Experience in high-scale IoT deployments, real-time data processing, and edge device integration.
Familiarity with chaos engineering, capacity planning, and cloud cost optimization.
Hands-on knowledge of scripting languages, SQL, or cloud automation tooling.

Responsibilities

Build, lead, and scale a world‑class cloud engineering organization supporting IoT services, including the myQ platform, by developing senior engineers, architects, and SRE leaders and fostering a culture of accountability, collaboration, and continuous improvement.
Define and execute the cloud platform strategy across architecture, scalability, reliability, security, and cost optimization to support millions of connected devices and evolving business needs.
Provide architectural and operational leadership for AWS‑based cloud services, ensuring platforms are secure, highly available, resilient, and cost‑effective.
Establish and drive engineering excellence practices, including design reviews, coding standards, testing strategies, CI/CD pipelines, release management, and automation to ensure consistent, high‑quality delivery.
Embed Site Reliability Engineering (SRE) principles across cloud teams, including monitoring, alerting, incident response, post‑incident reviews, capacity planning, and operational readiness.
Lead performance, load, and stress testing initiatives to validate platform behavior under real-world conditions and ensure reliability during peak traffic and device usage.
Create and grow a Cloud and SRE Community of Practice, enabling knowledge sharing, skill development, and alignment on cloud‑native best practices across engineering teams.
Partner closely with product, application, and security teams to enable fast, reliable, and secure delivery of cloud-based IoT products and services.
Define, track, and act on platform KPIs, including availability, latency, throughput, deployment velocity, cost efficiency, and customer experience metrics.
Continuously evolve cloud tooling, processes, and AWS services to improve observability, automation, scalability, and operational efficiency while aligning with enterprise architecture standards.
Ensure compliance with security, regulatory, and operational requirements, including ISO, SOC2, and other relevant frameworks, protecting customer data and business continuity.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.