Director, Clinical Operations (Cardiology Procedural department focused)

Mary Washington Healthcare•Fredericksburg, VA

About The Position

Start the day excited to make a difference…end the day knowing you did. Come join our team. Job Summary: The Director, Clinical Operations, oversees and directs the strategic integration, facilitation and development of operational best practices and the coordination of clinical, patient satisfaction, Associate engagement, and quality initiatives of the Hospitals within Mary Washington Healthcare (MWHC). The Director is expected to be decisive, collaborative, and encourage a culture of accountability. Utilizing guidelines, proven best practices, and research, the Director develops an environment that promotes excellence in all organizational priorities. The incumbent of this position will incorporate data and information to continually improve operations and will maintain fiscal viability while striving for optimal efficiency and productivity of all resources.

Requirements

A Bachelor’s degree in a related field is required; Master's preferred.
More than 10 years related work experience required.
Minimum of 5 years of supervisory/management experience within related area required.
Minimum of 8 years of experience in a clinical health care setting, required.
Experience with computer systems required, including web-based applications and Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Excellent oral and written communication, interpersonal, problem solving and organizational skills.
Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
Skill in analyzing situations accurately and taking effective action; skill in organizing work, making assignments, and achieving goals and objectives.
Ability to lead and motivate individuals toward the accomplishment of work and organizational goals.
Ability to plan, schedule, prioritize and complete multiple projects and demands, and maintain control of workflow.
Ability to lead and direct multiple collaborative teams for large projects or groups and across functional areas.

Responsibilities

Focuses, aligns, and builds effective teams that achieve or surpass expected goals and practice the values of the organization; strives to work with peers, partners, and others to positively impact business performance; understands the value of teamwork and instills collaborative practices through the organization; builds and facilitates enduring partnerships across the organization and externally.
Responsible for managing themselves in a manner that evidences high emotional intelligence; possess deep self-awareness and use that awareness to effectively manage their emotions; purpose and values driven; actively seeks feedback on their performance and behaviors so that they continually improve; ability to be authentic and build trust quickly, coupled with the ability to effectively communicate and build highly successful relationships is key for this role.
Provides appropriate & timely guidance & feedback to direct reports in order to strengthen specific knowledge/skill areas needed to achieve results; attracts high performing talent; passionate about leading organization-wide change that leads to excellence in operations, Associate engagement, and patient satisfaction; possess an expected level of understanding of change management; enables others to solve problems and implement appropriate changes.
Directs, guides, and focuses others in accomplishing work objectives by setting performance goals, creating a learning environment, establishing development plans, and tracking/evaluating performance; effectively conveys complex ideas, communicates a vision, and achieves buy-in and enthusiasm from groups of people.
Drives for results; ensures compliance with expected standards and goals; creates culture of accountability; defines and monitors processes to foster results.
Ensures that people meet standards of performance; clarifies priorities and keeps self and others focused on critical path projects and activities.
Proactively setting high goals for personal and team accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Responsible for identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Plans and organizes in such a way that there is a clear course of action for self and others that report directly to this position to ensure that work is completed efficiently; leverages resources so that best use is made of all available resources (individuals, processes, departments, and tools).
Develops plans and then stays with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
Develops, strategizes, implements, sustains, and interprets operational policies, objectives and standards for measurement and maintenance of quality operations; reviews and revises as necessary.
Develops performance indicators for all operations; evaluates outcomes and provides timely feedback on changes to be made.
Partners with leadership in the development of staffing plans and sets related goals. Develops recruitment and retention programs to achieve these goals. Ensures efficient program execution; reviews and makes changes as necessary.
Participates in the development, implementation, and maintenance of the hospital quality, safety and experience program. Evaluates services rendered, quality improvement, innovation, audit of data records, and patient visits; prepares recommendations. Participates in reviews as needed to support resolution of customer satisfaction and quality issues.
Collaborates with the Administrator and utilizes the performance improvement process to identify opportunities for improving outcomes in operations, experience, and engagement.
Partners with Physician Leadership to develop and maintain strong operational programs. Communicates with staff through participation in scheduled staff meetings and involvement on hospital committees. Communicates and share updates with MWHC senior leadership.
Directs and reviews quality orientation and educational programs to promote staff training and development. Makes recommendations for changes. Recommends and participates in the development of new clinical operation programs for expansion of care services.
Maintains professional competencies by attending educational programs and participating in professional organizations. Serves as a representative of MWHC.
Ensures performance planning, coaching, and evaluation occurs; develops Associates using performance management. Provides feedback and sets clear expectations.
Develops and implements an operational budget which optimizes cost effectiveness, service and quality. Works in collaboration with all teams to ensure Tier One Goals are met. Develops plans to achieve Tier One Goals.
Ensures optimization of services to ensure we receive all reimbursement for Quality, Safety and Service programs through third party payors and CMS. Works in collaboration with all teams to ensure compliance with all State and Federal guidelines for Hospital compliance and Joint Commission compliance.
In collaboration with the Administrator, maintains knowledge of regulatory requirements related to the service and develops methodologies to review and ensure compliance. Maintains professional competencies by attending educational programs, participating in professional organizations, and maintaining certification.
Performs other duties as assigned.