Director Clinical Operations

Providence • Richland, WA

6d

About The Position

Calling all Esteemed Leaders! Are you a visionary in healthcare management, eager to drive efficiency and excellence in clinical operations? Do you excel at integrating strategic initiatives and fostering collaboration across multi-disciplinary teams? If this sounds like you, then we have a stellar opportunity awaiting your leadership skills! The Role: As the Director of Clinical Operations, under the guidance of the Chief Operating Officer at Kadlec Clinic, you'll spearhead the mission and strategic objectives of Kadlec Clinic. Overseeing primarily surgical specialties and situated in the dynamic healthcare setting, you'll harmonize operations to ensure optimal outcomes and fiscal sustainability. Your role will involve orchestrating comprehensive strategies that are regionally-focused, aligning with the service line directors and interdisciplinary teams. What You’ll Do: Compliance Champion: Exhibit unwavering commitment to Kadlec Caregiver Expectations and Code of Conduct, ensuring adherence and excellence. Vision Advocate: Embrace and instill Kadlec’s Mission, Vision, and Values across all operations. Collaborative Leader: Partner with fellow Administrative Directors to synchronize patient care, transitions, and strategic growth initiatives. Operational Excellence: Utilize resources, including the Chief Operations Officer, to drive efficiency, quality, and financial performance across practice sites. Growth Strategist: Identify and implement strategies for practice growth, achieving and exceeding growth goals. Quality Enhancer: Collaborate with quality leaders to uphold clinical excellence, informed by providers, evidence-based practices, and patient feedback. Physician Productivity Manager: Enhance productivity and financial viability for physicians and advanced practice providers. Mentor & Support: Ensure success for Practice Administrators/Managers through mentoring, support, and barrier removal. Policy Enforcer: Implement Kadlec Clinic's Practice Operations Council policies in all assigned practices. Skill Developer: Maintain and enhance staff competencies, including licensure, certification, and mandatory training. HR Collaborator: Work with Human Resources on personnel matters, from hiring to constructive counseling and progressive discipline. Performance Evaluator: Provide ongoing feedback and conduct annual performance evaluations for Practice Administrators/Managers. Budget Master: Participate in budget development and hold Practice Administrators/Managers accountable for financial performance. Revenue Cycle Leader: Oversee revenue cycle initiatives and manage collections and accounts receivable. Efficiency Innovator: Lead ongoing analysis and implementation of methods to enhance service effectiveness. Strategic Networker: Establish relationships with hospitals, surgery centers, and regional providers to boost patient care and market share. Communication Conduit: Maintain regular communication with the Chief Operating Officer to review operational targets and projects. Service Line Planner: Align patient services for Heart, Lung, and Vascular care, collaborating with directors for strategic alignment. Operational Oversight: Manage operational teams to ensure comprehensive cardiac and vascular interventional services. Service Development: Project and plan new service needs for interventional patient care across the organization.

Requirements

• Educational Background: Bachelor's and Master's Degrees in Business, Healthcare Administration, or Nursing preferred.
• Experience: 7 years of healthcare management experience; 5 years in practice management is ideal.
• Specialty Knowledge: Experience in specialty areas, lean process improvement, and multi-site/multi-specialty management.
• Fiscal Acumen: Experience with P&L responsibility, understanding business procedures, and fiscal management.
• Regulatory Know-How: Familiarity with state, federal, and national guidelines such as The Joint Commission and Dept. of Health.
• Project Management: Ability to coordinate various projects and activities concurrently.
• Ethics & Confidentiality: Strong adherence to medical ethics and confidentiality.
• Technical Skills: Proficiency in Microsoft Office applications and effective communication skills.
• Leadership Capabilities: Excellent planning, organizing, supervising, problem-solving, and decision-making skills.
• Collaborative Spirit: Ability to develop effective relationships with medical staff, patients, and the public.
• Resource Manager: Expertise in planning and managing resources, leading quality improvement initiatives, and fiscal operations.

Responsibilities

• Exhibit unwavering commitment to Kadlec Caregiver Expectations and Code of Conduct, ensuring adherence and excellence.
• Embrace and instill Kadlec’s Mission, Vision, and Values across all operations.
• Partner with fellow Administrative Directors to synchronize patient care, transitions, and strategic growth initiatives.
• Utilize resources, including the Chief Operations Officer, to drive efficiency, quality, and financial performance across practice sites.
• Identify and implement strategies for practice growth, achieving and exceeding growth goals.
• Collaborate with quality leaders to uphold clinical excellence, informed by providers, evidence-based practices, and patient feedback.
• Enhance productivity and financial viability for physicians and advanced practice providers.
• Ensure success for Practice Administrators/Managers through mentoring, support, and barrier removal.
• Implement Kadlec Clinic's Practice Operations Council policies in all assigned practices.
• Maintain and enhance staff competencies, including licensure, certification, and mandatory training.
• Work with Human Resources on personnel matters, from hiring to constructive counseling and progressive discipline.
• Provide ongoing feedback and conduct annual performance evaluations for Practice Administrators/Managers.
• Participate in budget development and hold Practice Administrators/Managers accountable for financial performance.
• Oversee revenue cycle initiatives and manage collections and accounts receivable.
• Lead ongoing analysis and implementation of methods to enhance service effectiveness.
• Establish relationships with hospitals, surgery centers, and regional providers to boost patient care and market share.
• Maintain regular communication with the Chief Operating Officer to review operational targets and projects.
• Align patient services for Heart, Lung, and Vascular care, collaborating with directors for strategic alignment.
• Manage operational teams to ensure comprehensive cardiac and vascular interventional services.
• Project and plan new service needs for interventional patient care across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees