Director, Clinical Business Operations

Clover Health • New York City, NY

20d • $170,000 - $210,000 • Remote

About The Position

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers. The Director, Clinical Business Operations is a strategic and analytical leader responsible for the financial and operational infrastructure that supports Clover Care Services clinical programs. This role oversees business operations across CCS — ensuring that Clover’s care delivery model operates efficiently, effectively, and in alignment with budget and growth goals. The Director, Clinical Business Operations will partner closely with Clinical Operations, Clinical leadership, and Finance to develop and manage budgets, forecast volume and staffing needs, oversee vendor and cost-center performance, and implement scalable operational processes that drive both clinical and financial outcomes. This role combines operational acumen, financial discipline, and a process-improvement mindset — someone who thrives at the intersection of data, execution, and strategy.

Requirements

• 7+ years of experience in healthcare operations, finance, or business management, with at least 3+ years in a leadership role.
• Demonstrated success managing budgets, forecasting, and P&L elements in a healthcare or value-based care environment.
• Deep operational experience in scheduling, logistics, revenue cycle, or care delivery support services.
• Excel in data-driven decision-making and have advanced analytical and problem-solving skills.
• Thrive in a matrixed, collaborative environment and can build relationships across clinical, financial, and technical teams.
• Passionate about creating systems and processes that make care delivery more efficient, accessible, and patient-centered.

Responsibilities

• Lead financial and operational planning for Clover Care Services, including cost center oversight, budgeting, forecasting, and alignment of spend with visit volumes and growth goals.
• In partnership with the Chief Operating Officer, manage vendor relationships and contracting, ensuring efficiency, compliance, and alignment with operational and financial objectives.
• Oversee call center and scheduling operations performance for CCV operations (staffing levels, capacity, reach rates, scheduling utilization, productivity metrics) to optimize patient access and team efficiency.
• Drive productivity and logistics management for clinical and administrative support functions, including visit volume tracking, staffing models, and capacity planning.
• Support revenue cycle management by ensuring accurate and timely billing, claims processing, denial management, and issue resolution in partnership with Finance and Compliance.
• Lead EHR systems oversight, including provider education, configuration management, and issue escalation to ensure seamless operational workflows.
• Develop and implement standardized workflows and procedures that promote consistency, scalability, and operational excellence across care delivery support teams.
• Partner in modeling and forecasting, developing data-driven projections for visits, enrollment, and staffing to guide strategic decision-making.
• Collaborate cross-functionally with clinical and business leaders to align operational performance with quality, cost, and patient/member experience goals.
• Monitor operational performance metrics and lead continuous improvement initiatives to increase efficiency and reduce cost per visit.
• Ensure financial stewardship, including invoice review, spend tracking, and cost management for all CCS vendors and contractors.
• Support OKR development and management, ensuring key performance indicators are aligned with organizational strategy and regularly reported.

Benefits

• Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
• Professional Development : Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees