Director, Client Success

SeatGeek•New York, NY

50d•Remote

About The Position

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry. We're looking for a Director, Client Success to lead our rapidly growing enterprise client portfolio and scale SeatGeek's client success function through its next phase of growth. Reporting to the EVP, Clients & Partners, you will own the full Client Success organization, supporting some of the most iconic teams and venues across the NFL, NBA, NHL, golf, MLS, and other sports. This is a senior leadership role for a proven operator who thrives at the intersection of client engagement, commercial strategy, and team leadership. You'll be responsible for scaling a high-performing team, driving enterprise-level outcomes for our partners, and ensuring SeatGeek delivers world-class experiences for clients and their fans.

Requirements

12+ years of experience in customer success, account management, or strategic consulting-ideally in B2B SaaS or ticketing/entertainment
6+ years leading and developing managers and large teams
Proven ability to drive outcomes with enterprise and C-level stakeholders
Experience with complex SaaS deals, multi-product environments, and commercial ownership
Strong analytical acumen-comfortable with performance data, P&Ls, and strategic decision-making
Demonstrated success scaling functions during periods of rapid growth
Executive presence and communication skills; able to influence internally and externally
Exceptional attention to detail, urgency, and follow-through
Willingness to travel (~25-35%) to client meetings and industry events

Nice To Haves

Familiarity with the sports or live entertainment industry is a strong plus

Responsibilities

Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs
Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio
Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek
Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution
Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth
Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction
Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base
Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale
Leverage data and insights to inform client performance and influence internal strategy
Represent SeatGeek at client meetings, including annual business reviews, and industry events

Benefits

Equity stake
Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching program
Student loan support resources
Health, vision, dental, and life insurance
Up to $25k towards family building and reproductive health services
Gender-affirming care support program
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music