Director - Client Success - Value-Based Payment & Population Health Analytics
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About The Position
At SpectraMedix, the Director of Client Success (CSM) is responsible for managing and strengthening all client relationships. This role ensures high client satisfaction by providing strategic insights and fostering partnerships that align with each client’s goals. Additionally, the Director oversees client retention and expansion efforts. As both a player and a coach, the Director manages a portfolio of accounts while leading and mentoring a team of Client Success Managers. They guide new and existing clients from contract signing through the full implementation of the SpectraMedix Value-Based Payment Platform. This highly collaborative position requires strong analytical, strategic, and interpersonal skills to work cross-functionally with different teams. The role may also involve 10-15% travel for client meetings.
