Director, Client Strategy- Beauty & Wellness

ShopMy•New York, NY

8h•$150,000 - $175,000•Remote

About The Position

ShopMy is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale. ShopMy enables brands to launch and scale high-impact, performance-driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, ShopMy powers consumers to discover and buy the world's best products through premium brands, culture-driving tastemakers, and authentic human curation. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. As a Director on the Client Strategy team at ShopMy, you will lead a high-performing pod of Client Strategy Associates and Managers dedicated to ensuring the success and growth of our brand clients. You will set the strategic direction for your pod, directly own a subset of key accounts, and serve as a senior voice both externally with brand executives and internally with cross-functional and C-level leadership. Your role is critical in driving retention, growth, and platform adoption — while actively developing your team, shaping cross-departmental initiatives, and helping define the future of ShopMy through thoughtful leadership and product feedback.

Requirements

7+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
Bachelor's degree required
Strong leadership skills and proven experience managing and mentoring a team
Great executive presence — you have successfully worked with C-Suite and founders of companies
Demonstrated ability to upsell and retain clients, with a natural talent for identifying and seizing opportunities
Exceptional organizational skills, attention to detail, and the ability to connect the dots to offer proactive service, strategies, and solutions

Nice To Haves

Experience working in a remote startup environment
Deep passion and understanding of the creator economy
Experience in SaaS Customer Success, with a clear track record of exceeding customer expectations and delivering elite client experiences

Responsibilities

Oversee and champion your pod — partnering with your team to set clear priorities, allocate effort effectively, and directly manage a subset of strategic Brand accounts
Drive pod performance against retention and growth KPIs to achieve meaningful business outcomes
Actively coach and develop your team — providing frequent feedback, engineering growth opportunities, owning onboarding, and cultivating top-tier talent
Serve as the senior contact and strategic partner for executive client conversations, upsells, and escalations
Bring deep fluency in industry trends and competitive landscape to elevate the pod — and synthesize client and team insights to inform product priorities
Partner with peers and leadership to align pod priorities with company strategy, influencing direction and driving buy-in across the organization
Drive continuous improvement across team structure, processes, and ways of working; role model ShopMy values and hold yourself to the same standard of growth you set for your team
Partner with your team to identify and embed AI-driven workflows that enhance efficiency, and help shape how AI is deployed across the Client Strategy function
Leading and developing high-performing teams in a fast-paced, remote startup environment
Building deep relationships with brand executives and serving as a trusted strategic partner
Identifying and seizing opportunities to upsell and retain clients
Staying on top of industry trends and the creator economy landscape
Connecting the dots to deliver proactive service, strategies, and solutions
Executing under tight deadlines and responding to urgent requests with agility