Director Client Solutions

Acosta Group • Charlotte, NC

94d

About The Position

As a Client Solutions Director, you will play a pivotal role in driving strategic growth, operational excellence, and client satisfaction. You'll lead the planning and execution of high-impact retail initiatives, manage cross-functional teams, and serve as a key liaison between clients, field teams, and business operations.

Requirements

• Bachelor's degree preferred.
• Minimum of 10 years of relevant experience in the Consumer Packaged Goods (CPG) industry or retail services.
• At least 3 years of experience in relationship management, client services, or business development roles.
• Strong negotiation and relationship-building skills with a proven ability to influence stakeholders.
• Excellent communication skills—both written and verbal—with the ability to present effectively to clients and internal teams.
• Proficient in Microsoft Office Suite and other sales support software platforms.
• Skilled in analyzing sales and marketing data to develop actionable insights and effective sales presentations.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Comfortable operating standard office equipment (e.g., computer, printer, fax, phone).
• Valid driver's license and ability to travel as needed to support client meetings and project execution.

Responsibilities

• Lead strategic growth initiatives, including new business development, capacity and resource planning, and profitability management.
• Represent the company and principal clients during the negotiation and execution of in-store special projects, ensuring accurate billing, reporting, and post-project analysis.
• Build strong relationships with clients, field management, and internal teams (including Impact Business Operations and CORE Grocery/Walmart) to foster collaboration and drive results.
• Define and communicate category requirements, goals, and expectations to the Retail organization for seamless execution.
• Refine category frameworks and collateral to ensure clarity and consistency across all retail touchpoints.
• Coordinate project setup in internal systems and ensure timely, accurate billing and documentation.
• Analyze and report category data in partnership with Retail Analysts, delivering insights that inform strategy and enhance performance.
• Develop internal project recaps to support knowledge sharing and continuous improvement.
• Identify revenue enhancement opportunities by reviewing project data and preparing supporting documentation and presentations.
• Partner with Client Solutions Managers and support staff to ensure alignment and execution across all initiatives.
• Contribute to the design and enhancement of proprietary systems and tools as needed.
• Travel as required to support client meetings, project execution, and team collaboration.
• Perform other duties as assigned, contributing to a culture of innovation, accountability, and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree