Director, Client Services (SoCal)

StackAdapt

3h•Remote

About The Position

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. As Director of Client Services (DCS), you’ll play a critical role leading revenue growth within StackAdapt’s Western US region. You’ll use your experience leading quota-carrying account management teams to scale and retain revenue. StackAdapt has built its reputation around our deep expertise in programmatic advertising and martech, and our willingness to go above and beyond to help our clients realize their ambitious goals. Your team of account managers will be directly responsible for raising the bar on business growth, service excellence, media performance, insights delivery, and partnership strategy for hundreds of brands. This is a commercially oriented, quota carrying leadership role and reports to the VP of Client Services, West. StackAdapt is a remote-first company, however, this role must be based in Los Angeles, CA and candidates must be able to visit clients in person throughout Southern California as needed (expect 10-25% of time).

Requirements

A passion for people management, with a background leading commercially oriented account managers.
Experience in a quota-carrying role, hitting and exceeding revenue targets as a people leader.
Intense focus on delivering world class client experience that is founded on strong functional expertise and performance.
Proven track record in advertising and martech, with depth of knowledge in the industry landscape, upcoming challenges, and what being “world class” really means.
Strong data acumen, both leveraging the insights of the team and also getting hands on in spreadsheets and systems to get the context needed for key decisions.
Ambassador for a strong performance culture that values supporting others, acting with integrity, and a “failure is not an option” mindset.
Strong and assertive communicator, comfortable with debate for the sake of better outcomes internally and externally.

Responsibilities

Acting as a thought leader directly and through your team, to inspire clients to set ambitious priorities for their businesses and deeper partnerships with StackAdapt.
Leading a team of 5-7+ account managers to grow revenue through exceptional experiences that help clients achieve their goals.
Defining, refining, and expanding our service motion, aligning resources to help clients unlock growth, while improving operational rigor.
Obsessing over client satisfaction to uncover opportunities for growth and improvement, and then drive programs to address these areas.
Finding opportunities to improve internal cross-functional collaboration in pursuit of overarching company goals and improved success for our clients.
Building a system of high standards and accountability, achieving and exceeding a shared revenue target with AEs and AE leaders.
Continuing to build our internal culture of high-performance and high-support across the Global Client Services team.

Benefits

Highly competitive salary
Retirement/ 401K/ Pension Savings globally
Competitive Paid time off packages including birthday's off!
Access to a comprehensive mental health care program
Health benefits from day one of employment
Work from home reimbursements
Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
Robust training and onboarding program
Coverage and support of personal development initiatives (conferences, courses, books etc)
Access to StackAdapt programmatic courses and certifications to support continuous learning
An awesome parental leave program
A friendly, welcoming, and supportive culture
Our social and team events!