Director, Client Services (Short Term)

Wasserman•Los Angeles, CA

About The Position

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com . The Director, Client Services is an integral and senior position on Wasserman’s Experiential Team with responsibility for overseeing the successful delivery of agency projects, from brief to execution. The Director, Client Services will ensure that all client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients. Additionally, the Director, Client Services will be responsible for the strategic leadership of accounts, as well as owning and nurturing key client relationships. We are collecting resumes to create a database for a Director of Client Service position (Short Term) on the Experience team to support our partner activations at FIFA World Cup 2026. We will reach out if we find that your profile aligns with our needs.

Requirements

Minimum of a Bachelor's Degree
7+ years relevant event agency experience (preferably in the experiential, sports or entertainment field)
Demonstrate an in-depth understanding of the experiential landscape and proven ability to deliver complex projects from concept through to execution
Thrive in a fast-paced environment and always possess a ‘can-do’ attitude
Exceptional written and oral communication skills
Strong attention to detail and highly organized
Exemplifies strong leadership, earning a reputation as a trusted advisor on the team
Showcases a level of flexibility that makes colleagues and clients feel confident and comfortable working with you
Capable of foreseeing and navigating tough issues with a solution-oriented attitude and influencing those involved toward a desired outcome
Open to learning from others and remains focused on the goal
Able to independently represent Wasserman among mid-senior level clients
Must be comfortable working as an integral part of a team environment
Focused and strong-minded with an ambition to help grow the company

Responsibilities

Manage a small team (1 - 4) of mid-level reports, understanding what motivates individual team members and adjusting managerial style based on each person's needs
Provide project guidance and leadership, communicating a vision and challenging the team to achieve goals
Develop and present strategic, insightful, and innovative work independent of senior management oversight and input
Serves as a champion for process and strives to maintain healthy, productive teams that follow project protocols
Manages workstream of entire account team or multiple verticals, and helps define the team structure and roles & responsibilities on a project-to-project basis
Supports in the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative solutions
Serves as primary client POC with a deep understanding of client motivators and work style, anticipating needs and providing information before it is requested
Capable of reviewing work and identifying gaps or omissions, providing timely and actionable feedback and ensures work is delivered on time and without issue
Consistently able to overcome challenges during a presentation and turn objections into deeper understanding with little to no senior oversight
Work in a collaborative manner with all relevant Wasserman department teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
Develop, manage and reconcile project budgets of $2M - $4M, ensuring projects are correctly budgeted for by all departments
Independently drafts agency fees, ensuring expected financial targets are met
Understand the landscape for each client’s business/sector, as well as the media context for their investments
Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
Play a leadership role during internal and external conversations, managing complex challenges and capable of crafting multiple scenarios/outcomes
Consistently seeks opportunities to optimize and improve end work product
Focuses on business development and new revenue opportunities with existing and potential clients