Director Client Services

Advantage Solutions-posted 1 day ago

Full-time • Director

Grand Rapids, MI

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Director Client Services At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Director of Client Services to serve as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company’s strategic goals. Primary role is to provide direction to the planning, management, and oversight of retail client programs in order to drive the achievement of budgeted revenue and margin targets and grow the business through new value propositions, with and through a team of direct and indirect reports. Results will be obtained through effective planning, influence building, and use of resources. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Director of Client Services serves as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company’s strategic goals. Primary role is to provide direction to the planning, management, and oversight of events and other special projects in order to drive the achievement of budgeted revenue targets and grow the business through new value propositions, with and through a team of direct and indirect reports. Results will be obtained through effective planning, influence building, and use of resources.

Align and prioritize tactical activities to support strategic sales plans; establish, monitor, and control costs that impact sales margins.
Target opportunities for growth, support the development of winning proposals and maintain opportunity momentum to expand client revenue.
Gather and monitor client intelligence, build client executive business relationships, and manage execution readiness and resource alignment.
Identify and articulate innovative sales practices; configure and align sales portfolios of team members for maximum effectiveness.
Observe team member behavior to identify strengths, weaknesses, and opportunities for improvement; leverage motivation as a key enabler of client performance.
Directly manages assigned direct reports; hires, retains, trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools, and resources.
Align and prioritize tactical activities to support strategic sales plans
Establish, monitor, and control costs that impact sales margins
Ensure accurate forecasting while monitoring performance to metrics; Standard measurements will focus on actual sales, profitability, and growth percentage within the business unit
Align Client Services, Sales, Creative and Technology resources with opportunities
Target opportunities for growth, support the development of winning proposals, and maintain opportunity momentum to expand client revenue
Gather and monitor client intelligence, build client executive business relationships, and manage execution readiness and resource alignment
Troubleshoot and monitor operational issues
Oversee the development of reports (i.e. weekly, monthly, and quarterly reviews) for all necessary stakeholders to review and improve business impact
Create overarching account strategy to guide organizational, technical, process, and account planning and implementation to deliver assigned business objectives
Provide leadership to accelerate strategy adoption
Configure and align sales portfolios of team members for maximum effectiveness
Observe team member behavior to identify strengths, weaknesses, and opportunities for improvement
Balance corrective with positive feedback to ensure optimum guidance and performance improvement
Leverage motivation as a key enabler of client performance
Demonstrate and mentors expected service behaviors
Directly manages assigned direct reports
Hires, retains, trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools and resources
May delegate work of others and provide guidance, direction and mentoring to indirect reports

Bachelor's Degree or equivalent experience is required; MBA Degree or equivalent job-related experience is preferred
10+ years of general leadership experience in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)
5+ years of direct sales management experience
Proven track record in sales
Previous experience managing 10+ direct reports
Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry
10+8+ years of general leadership experience in a experience in shopper marketing or retail marketing programs, sales environment, including full P&L responsibility (budgeting, forecasting, etc.)including full P&L responsibility (budgeting, forecasting, etc.)- 5+ years of direct sales management experience- Proven track record in sales- Previous experience managing 10+ direct reports- Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry- Experience in beauty and/or baby categories- Experience in subscription and/or box programs a plus
Good interpersonal skills
Excellent customer service orientation
Team building Skills
Ability to exercise sound judgment
Decision making skills
Ability to visualize and plan objectives and goals strategically
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Excellent written communication and verbal communication skills
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
Ability to direct, lead, coach, and develop people
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

MBA Degree or equivalent job-related experience is preferred
Experience in beauty and/or baby categories
Experience in subscription and/or box programs a plus

Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off

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