Director, Client Services

Fidelity•Smithfield, RI

9h•Hybrid

About The Position

Join our dedicated OSG Client Services team as a Director, Client Services ensuring exceptional service for financial advisors and institutional clients. Your role includes supporting internal business partners, understanding data visualization strategy, and creating and delivering reports to improve operations and strategies. You will also lead a team of 3 experienced Business Analyst Consultants as part of this role. The Team Our team is passionate about delivering world-class service and support, engaging with various collaborators within Fidelity and externally. We have an unwavering dedication to our clients, striving to deliver flawless solutions that promote success. Our greatest asset is our people, who are dedicated to a culture of learning and mobility. We are focused on creating an inclusive and collaborative environment that attracts and retains a diverse workforce. As a member of our team, you will translate business needs into actionable solutions, demonstrating superb communication skills both verbally and in writing. You will participate in or lead projects with broad scope and departmental impact, engage proactively with teammates, and champion innovative solutions through collaboration. Your natural curiosity and proactive approach to constant improvement will drive our team's success!

Requirements

5+ years of Leadership Experience
Demonstrated experience in analytical thinking, influencing, and problem solving
Experience with data workflow tools, understanding of data and database concepts, tools, and technologies
Understanding of the BI product life cycle and experience working with data sets (working knowledge of SAP Business Objects a plus)
Experience serving as a change agent and influencer helping end users adopt innovative approaches to business intelligence and data driven culture
Ability to interpret requests for information to match business needs with available corresponding data and understand factors impacting business performance.
Excellent communication skills, both verbal and written.
Participates in or leads project/work activities with broad scope and departmental impact
Proactive team player who engages others, questions assumptions, and promotes innovative solutions and constant improvement through collaboration.
A natural curiosity and desire to understand how things work – understand how data can be leveraged