Director, Client Services
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About The Position
LIFELENZ is a rapidly growing team of over 80 professionals, including mathematicians, engineers, designers, computer scientists, strategists, and client success experts, with a presence in the U.S., Canada, Australia, and the UK. We specialize in building a machine learning-based, advanced analytics workforce and human capital management platform. Over the past 19 years, we have developed and maintained more than 20 platforms, earning numerous awards for client delivery and contributing to over 100 global patents for complex software platforms. With our recent financing B round, we have raised over $55 million, allowing us to expand our operations in the United States to better serve our global Quick Service Restaurant (QSR) clientele. As the Director of Client Services at LIFELENZ, you will play a pivotal role in leading and managing global client support, training, and enablement initiatives. This newly created position in Chicago will focus on driving strategic planning, optimizing service operations, and ensuring exceptional client satisfaction through cross-functional collaboration and continuous enhancement of our service offerings. The ideal candidate will align with our mission to develop a global AI-optimized scheduling and forecasting platform that empowers and rewards individuals within the fast-food and QSR sector. In this role, you will be responsible for developing and executing comprehensive client service strategies that enhance customer engagement and satisfaction on a global scale. You will oversee all aspects of global client support, ensuring consistent and high-quality service across all regions, while integrating and managing support systems and tools such as Salesforce, Intercom, Zendesk, and ServiceNow. Additionally, you will establish and execute a training and education content strategy aimed at reducing end-user ticket volumes associated with training issues and knowledge gaps. Your leadership will foster a culture of high performance, accountability, and continuous improvement within the client support and training enablement team, ensuring that we meet the evolving needs of our clients effectively.
