Director, Client Services - Remote
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About The Position
The Director, Client Services, has the responsibility for overseeing, developing, maintaining and servicing a high quality, and satisfied contracted provider network. Groups reporting to this position include, but are not limited to, a team of Account Managers. Key accountabilities of this position are the overall Quality and Risk Adjustment performance of the contracted network providers, strategic vision and planning, and the maintenance of a CMS adequate network. Additional duties include ensuring information and data is readily available to market staff and providers to enable them to accurately and effectively document and address member illness burden, improve quality of patient care, opportunities to reduce cost, and continually improve overall performance. The person in this position will have a strong working knowledge of key drivers of healthcare delivery, financials, total cost of care, and quality management. The Director, Client Services, helps assigned Providers operate successfully within our healthcare delivery model by providing strategic planning and tools to meet goals and builds an equally strong team to effectuate this goal throughout the contracted network. This position is expected to build and sustain strong working relationships with cross functional departments both within the organization and across other organizations including Optum, UHG, and other Care Delivery Organizations.
