Director, Client Services, Access & Operations - Remote

Med-Metrix•Garden City, NY

4d•Remote

About The Position

The Director, Client Services, Access & Operations is primarily responsible for ensuring the smooth onboarding of new clients and facilitating access to and training on all relevant systems and applications. Additionally, they coordinate responses to requests form new and existing clients as well as assist with monthly billing and invoicing when necessary.

Requirements

Bachelor's Degree or 10 years' experience in the fields
At least 5 years' proven Revenue Cycle experience
Extensive knowledge of revenue cycle data analysis and interpretation
In-depth knowledge of accounting practices and industry regulations
Exceptional attention to detail
Excellent collaboration and communication skills
Superb analytical and critical thinking abilities
Advanced time-management and organizational skills
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

Responsibilities

Onboard new clients, including outreach to obtain required documentation and information including system access forms, testing to confirm access, coordination of training on systems and portals as well as enhanced training on portals
Ensure priority issues receive prompt attention; respond to special requests
Assist with special projects including the creation and maintenance of spreadsheets to track onboarding statuses; communication of updates/issues as appropriate
Facilitate the creation of training materials as needed and coordinate and track ongoing updates/enhancements of new and existing training materials
Run reports, update databases
Document meeting discussions
Develop strong working relationships with various teams across the Company
Work with clients to resolve referral issues
Develop and implement improved revenue cycle processes and procedures from intake to collections
Maintain thorough knowledge of insurance carriers and their claim guidelines/requirements
Stay abreast of regulatory requirements and best practices in revenue cycle management
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Limit viewing of PHI to the absolute minimum to perform assigned duties