This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Director, Client Resolution – NA is responsible for leading an NA Client Resolution team supporting Visa clients. This role will be accountable for critical servicing metrics such as client satisfaction (as measured by NPS), case duration, first contact resolution, and others. In addition, this role is the primary point of contact for escalations and will be responsible for managing a servicing team that leads to minimal escalations. The Client Resolution team is made up of dedicated experts who have proficiency in Visa products and services. Team members are expected to have expertise in common and unique client issues and inquiries. They will also have a high degree of familiarity with the clients’ preferences. As the leader of this team, the Director, Client Resolution – NA is accountable for the end-to-end issue resolution servicing of Visa clients.
